Registered Nurse - Manager of Case Management

University of Vermont Health Network•Berlin, VT

3d•$51 - $77•Onsite

About The Position

Under the direction of executive Case Management leadership, the Manager of Case Management provides leadership, oversight, and accountability for the overall performance of the Case Management program. This role ensures adequate resources, efficient operations, and compliance with current policies and procedures, while developing and managing the department budget. The Manager plans, directs, and coordinates clinical resource management systems aligned with organizational strategy, maintaining high-quality, cost-effective services. They lead a team responsible for complex care coordination across inpatient units and the Emergency Department, including assessment, discharge planning, transitions of care, utilization management collaborations, and interdisciplinary collaboration to optimize patient outcomes, reduce delays, and ensure regulatory compliance. This role fosters a high-performing, professional team that serves as a resource for complex cases, providing mentorship and escalation support. The Manager models strong leadership by de-escalating conflict, promoting effective communication, monitoring quality and customer service, and advancing team development. As a throughput expert, the Manager drives operational efficiency and supports patient flow while demonstrating integrity and accountability. They lead process improvements, implement innovative solutions, and use data to inform decision-making and advance care management practices in alignment with organizational goals and system values.

Requirements

Associate Degree in Nursing from an accredited institution.
Active, unrestricted State of Vermont Registered Nurse license.
Case Management certification from a national accrediting body, such as CCM, within a timeframe determined by the employee’s eligibility pathway to sit for the exam, as confirmed by the direct Leader upon hire.
3 years or more of clinical setting, direct patient contact, and healthcare or other human services experience.

Nice To Haves

Higher post-secondary education is preferred for Leadership roles.
5 or more years of clinical setting, direct patient contact, and healthcare or other human services experience.
Leadership experience.

Responsibilities

Provide leadership, oversight, and accountability for the overall performance of the Case Management program.
Ensure adequate resources, efficient operations, and compliance with current policies and procedures.
Develop and manage the department budget.
Plan, direct, and coordinate clinical resource management systems aligned with organizational strategy.
Maintain high-quality, cost-effective services.
Lead a team responsible for complex care coordination across inpatient units and the Emergency Department.
Oversee assessment, discharge planning, transitions of care, utilization management collaborations, and interdisciplinary collaboration to optimize patient outcomes, reduce delays, and ensure regulatory compliance.
Foster a high-performing, professional team that serves as a resource for complex cases, providing mentorship and escalation support.
Model strong leadership by de-escalating conflict, promoting effective communication, monitoring quality and customer service, and advancing team development.
Drive operational efficiency and support patient flow as a throughput expert.
Demonstrate integrity and accountability.
Lead process improvements, implement innovative solutions, and use data to inform decision-making and advance care management practices in alignment with organizational goals and system values.