Manager of Broker Sales Operations

Village Care•New York, NY

3d•$118,136 - $132,903•Remote

About The Position

Join VillageCare as the Manager of Broker Sales Operations and embrace an exciting opportunity to shape the healthcare landscape from the comfort of your home. This pivotal role allows you to leverage your problem-solving skills and customer-centric mindset while engaging with a dynamic team committed to excellence. Experience the thrill of driving sales operations in a flexible, high-performance environment that values integrity and innovation. With a competitive salary ranging from $118,135.58 to $132,902.58, this position not only rewards your expertise but also promotes a work-life balance that is essential for personal growth. Your contributions will directly impact our service delivery in New York, NY, and beyond. Apply now to be part of a forward-thinking organization where your potential is limitless. VillageCare: Our Mission VillageCare is a community-based, not-for-profit organization serving people with chronic care needs, as well as seniors and individuals in need of continuing care and managed care services. Our mission is to promote healing, better health and well-being to the fullest extent possible. Our care is offered through a comprehensive array of community and residential programs, as well as managed care. VillageCare has delivered quality health care services to individuals residing within New York City for over 45 years.

Requirements

Bachelor's degree preferred (Business Healthcare Administration or related field)
5+ years of experience in broker operations, sales operations or healthcare insurance operations
Strong experience working with broker operational systems including Convey, Connecture and Salesforce
Experience supporting broker onboarding readiness-to-sell processes and enrollment operations
Strong understanding of broker compensation structures and payment workflows
Experience identifying and resolving system and operational issues
Knowledge of Medicare Advantage, MAP, MLTC and related healthcare products preferred
Strong organizational, analytical and operational problem-solving skills
Ability to manage multiple systems workflows and operational priorities

Nice To Haves

Knowledge of Medicare Advantage, MAP, MLTC and related healthcare products

Responsibilities

Oversee broker setup and configuration within operational platforms including Convey and Salesforce
Ensure brokers are accurately assigned, credentialed and properly structured for compensation and enrollment processing
Monitor broker readiness-to-sell status and resolve setup issues impacting activation timelines
Ensure all broker contracts, licensing, certifications and compliance requirements are properly completed and documented
Work directly with internal teams and external vendors to resolve delays
Serve as primary operational owner of the Convey platform to ensure broker readiness compliance and compensation alignment
Conduct structured daily system reviews to identify and resolve system errors
Audit broker records to ensure accuracy in payment configuration and hierarchy structure
Escalate system defects and coordinate resolution with vendors, IT and leadership
Maintain operational accountability during the duration of vendor contracts and system transitions
Implement structured workflows and assign clear ownership to operational staff
Oversee submission tracking and reconciliation of broker-submitted applications through Connecture and related enrollment systems
Ensure applications are processed efficiently from submission to member ID assignment
Monitor MAP enrollment workflows and identify opportunities to improve turnaround time and operational efficiency
Assist operational staff responsible for application tracking and enrollment support
Identify enrollment bottlenecks and implement corrective action processes
Ensure accurate documentation and status tracking of all submitted enrollments
Ensure brokers are properly configured within compensation and payment systems to prevent payment delays or errors
Review compensation data and enrollment records to ensure payment accuracy
Participate in broker payment reconciliation meetings or provide structured reporting oversight
Investigate and resolve payment discrepancies including hierarchy errors and enrollment misalignment
Collaborate with Finance, Compliance and leadership to maintain compensation accuracy
Maintain working knowledge of broker compensation structures and system dependencies
Responsible for operational workflows and accountability standards across broker operations
Implement daily, weekly and monthly operational review processes
Identify operational gaps and implement corrective process improvements
Ensure operational alignment across Salesforce, Convey, Connecture and payment systems
Reduce operational errors and strengthen system reliability
Serve as escalation point for broker operational issues related to: Readiness-to-sell delays, Enrollment tracking, Member ID retrieval, Payment discrepancies, System access issues
Ensure timely resolution of broker operational concerns
Support development and implementation of broker-facing tracking tools and platforms
Coordinate closely with: Broker Sales Leadership, Finance and Commissions Team, Compliance Department, Salesforce, IT and Systems Teams, External platform vendors (Convey, Connecture)
Ensure operational alignment between systems, teams and business objectives
Provide operational reporting and updates to leadership
Identify systemic operational risks and implement mitigation strategies
Monitor recurring operational issues and ensure sustainable resolution
Support implementation of broker-facing platforms and operational tools
Transition department from reactive issue resolution to proactive operational management
Strengthen operational infrastructure to support scalable broker growth