Bilingual (English/Korean) Manager of Account Management

CJ Logistics HR Team•Des Plaines, IL

20d•$75,000 - $80,000•Hybrid

About The Position

CJ Logistics is seeking a highly skilled and motivated Manager of Account Management to lead a team of account managers in a fast-paced freight brokerage environment. The role oversees client relationships and logistics execution, with a focus on customer satisfaction and retention. The manager will coach and develop the team, serve as the primary contact for high-value accounts, collaborate across operations, sales, and customer service, and use account performance data to improve service, reduce costs, and grow client profitability. The role also supports business development, contract negotiations and renewals, process improvement, regulatory and safety compliance, and reporting to senior leadership. This is a hybrid position based out of the Des Plaines, Illinois office, with on-site presence required four days per week or as directed by the company. The stated first-shift schedule is Monday through Friday, 5:00 a.m. to 1:30 p.m.; hours may vary and may include evenings, weekends, holidays, or overtime based on business needs. Flexible hours may be required to support deadlines or cross-functional collaboration.

Requirements

Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field, or equivalent work experience.
At least 5 years of experience in account management, client services, or freight brokerage, including at least 2 years in a leadership role.
Experience managing large and/or complex accounts in the freight, logistics, or transportation industry.
Strong leadership and team management skills.
Excellent communication and interpersonal skills, including the ability to build relationships and resolve conflicts.
Proficiency in freight brokerage software, CRM tools, and Microsoft Office Suite.
Strong problem-solving and negotiation skills.
Analytical ability to interpret data and make informed decisions.
Knowledge of transportation logistics, freight forwarding, and supply chain management practices.
Ability to work effectively in a fast-paced, deadline-driven environment.
Ability to perform the essential functions with or without reasonable accommodation.
Physical ability to sit for prolonged periods, use a keyboard, mouse, and telephone, communicate clearly in person, virtually, and by phone, and occasionally stand, walk, reach, stoop, or lift up to 10 pounds.

Nice To Haves

Experience working in a third-party logistics (3PL) or freight brokerage environment.
Familiarity with transportation management systems (TMS) and enterprise resource planning (ERP) software.
Logistics or supply chain management certification, such as CLM or SCMP.

Responsibilities

Lead, coach, and mentor a team of Account Managers to achieve individual and team goals.
Provide guidance, performance reviews, and professional development opportunities to improve team capabilities.
Ensure Account Managers are trained in best practices, client communication, and industry trends.
Manage relationships with key clients and serve as the primary contact for high-value accounts.
Identify and resolve client concerns, providing solutions tailored to freight and logistics needs.
Communicate with clients in a timely and effective manner to support satisfaction and retention.
Collaborate with operations, sales, and customer service teams to deliver effective service and client solutions.
Analyze account performance and recommend improvements to service levels, costs, and client profitability.
Monitor account metrics, including service level agreements, on-time delivery, and customer feedback.
Identify opportunities to streamline account management processes and improve the customer experience.
Work with operations to implement best practices and develop workflows that improve productivity.
Ensure adherence to company policies, industry regulations, and safety standards.
Partner with sales to pursue new business opportunities and expand existing accounts.
Support contract negotiations and renewals, aligning terms with client expectations and company goals.
Identify upselling and cross-selling opportunities to increase account revenue.
Report account performance, customer feedback, key metrics, and growth opportunities to senior leadership.
Use data and analytics to identify trends, resolve issues, and drive continuous improvement.
Perform other related duties as assigned or required.