Manager of Account Management, Large Group Segment – Cigna Global Health Benefits (GHB) - Remote

The Cigna Group•Remote,

19d•Remote

About The Position

The Manager of Account Management leads and manages a team of Strategic Client Managers and Senior Client Managers responsible for Cigna Global Health Benefits’ (GHB) Large Group portfolio in the Americas. The portfolio includes some of GHB’s largest clients, predominantly experience-rated accounts with complex global health benefit needs. The role is accountable for financial, retention, growth and client experience objectives, and leads the development of proactive, consultative client strategies and strong relationships with senior client stakeholders, brokers and internal matrix partners. The position reports to the Vice President of Client Management – Large Group Segment for GHB. The manager oversees portfolio performance, renewal execution, multi-year account planning, risk management, team development, client and broker relationships, escalations and business planning. The role partners with functions across Cigna and GHB to coordinate solutions for multinational benefit needs, improve execution and client experience, and ensure that marketplace needs and emerging portfolio themes are addressed. Travel may be required to visit clients and brokers. The role is remote, and employees working from home must have cable broadband or fiber internet service with speeds of at least 10 Mbps download and 5 Mbps upload. The role is anticipated to be eligible to participate in an incentive compensation plan. Cigna offers health-related benefits starting on the first day of employment, including medical, vision, dental, well-being and behavioral health programs; a 401(k); company-paid life insurance; tuition reimbursement; at least 18 days of paid time off annually; paid holidays; and leaves of absence.

Requirements

Bachelor’s degree in a related field or equivalent relevant experience.
At least 5 years of experience in account management or benefit consulting, including management of large, complex employer client relationships.
At least 5 years of employee benefit experience.
Prior management or supervisory experience, or demonstrated competencies in this area, including the ability to coach experienced client management professionals responsible for complex accounts.
Exceptional relationship and account management skills, including the ability to influence senior client and broker stakeholders.
Strong negotiation, renewal and escalation-management capabilities.
Ability to partner with internal and external resources and clients to achieve business objectives.
Ability to collaborate, communicate and influence to create win-win solutions with internal and external partners.
Demonstrated experience with consultative client management methodologies.
Ability to work in a fast-paced environment and demonstrate resilience.
Willingness to travel as needed to visit clients and brokers in market.
Strong financial acumen, including the ability to interpret claims experience, medical trend, underwriting and pricing considerations, and portfolio performance, and translate insights into client and broker discussions.
Demonstrated strategic thinking and portfolio-management capability, including translating business objectives into practical client and team strategies.
Proactive, consultative approach; innovation management; excellent communication, results orientation, strategic thinking and team orientation; and ability to work effectively in a highly matrixed organization and influence others.
For work performed at home occasionally or permanently, an internet connection through cable broadband or fiber optic service with at least 10 Mbps download and 5 Mbps upload speeds.

Nice To Haves

MBA.
Strong understanding of the global health benefits landscape, complex employer-sponsored benefit programs and the needs of large multinational clients.
Experience managing experience-rated accounts and complex renewal negotiations.

Responsibilities

Manage Strategic Client Managers and Senior Client Managers serving GHB’s largest clients, and oversee portfolio performance against persistency, revenue, membership growth, earnings, client experience and strategic execution measures.
Drive portfolio management and renewal execution, identify retention and earnings risks early, and develop multi-year client-specific strategies.
Partner with Underwriting, Finance and Sales on claims experience, trends, renewal pricing and commercially sound renewal approaches.
Hire, lead, coach and develop team members, strengthening executive relationship management, financial acumen, consultative account planning, negotiation and cross-functional leadership.
Build team capacity to manage complex Large Group relationships and support professional growth and succession readiness.
Lead relationships with key Large Group accounts and producer and broker stakeholders, including executive business reviews, benefit strategy discussions, renewal negotiations and issue resolution.
Develop internal partnerships across Sales, Underwriting, Finance, Operations, Clinical, Network, Product and other functions to coordinate solutions, improve execution and address systemic issues.
Translate Client Management goals, business priorities and portfolio strategies into team objectives and operating rhythms.
Ensure disciplined multi-year account planning, early renewal readiness, risk management and follow-through across the portfolio.
Coach the team to communicate client-specific value through financial, clinical, access and service outcomes, using credible, data-informed discussions.
Lead and support responses to complex client and broker escalations, ensuring ownership, executive-level communication, timely resolution and service recovery.
Identify recurring issues and partner across the organization to address root causes and improve the client experience.
Support business planning and focused Large Group strategies, including portfolio performance, renewal and retention priorities, growth opportunities, client value demonstration and enterprise and GHB initiatives.
Represent Large Group client and marketplace needs and promote consistent execution and sharing of best practices across Client Management, Sales and matrix partners.
Establish effective partnerships with other areas of the Cigna Enterprise, including CHC domestic, Evernorth and International Health partners and regions.