Manager of Account Management, Large Group Segment – Cigna Global Health Benefits (GHB) - Remote

Cigna Healthcare•Pennsylvania Work at Home, PA

19d•Remote

About The Position

The Manager of Account Management provides strategic leadership, management, and direction to a team of Strategic Client Managers and Senior Client Managers serving Cigna Global Health Benefits’ (GHB) Large Group portfolio across the Americas. The portfolio includes some of GHB’s largest clients, predominantly experience-rated accounts with complex global health benefit needs. The manager leads proactive, consultative client strategies, tailored account management, and relationships with senior client stakeholders, brokers, and internal matrix partners. The position reports to the Vice President of Client Management – Large Group Segment for GHB. The role is accountable for portfolio performance across retention, revenue, membership growth, earnings, client experience, and strategic priorities. It oversees disciplined account planning and renewal execution, identifies retention and earnings risks, and works with Underwriting, Finance, Sales, and other partners to develop commercially sound client-specific strategies. It also hires, coaches, and develops the team; leads relationships with major clients and brokers; coordinates solutions for complex multinational benefit needs; supports business planning and enterprise initiatives; and represents Large Group client and marketplace needs across GHB and the broader Cigna Enterprise. The position may require travel to visit clients and brokers. For occasional or permanent work from home, an internet connection through cable broadband or fiber optic service is required, with speeds of at least 10 Mbps download and 5 Mbps upload. The role is anticipated to be eligible for an incentive compensation plan.

Requirements

Bachelor’s degree in a related field or equivalent relevant experience.
At least 5 years of experience in account management or benefit consulting, including management of large, complex employer client relationships.
At least 5 years of employee benefits experience.
Prior management or supervisory experience, or demonstrated competencies in this area, including ability to coach experienced client management professionals responsible for complex accounts.
Exceptional relationship and account management skills, including ability to influence senior client and broker stakeholders.
Strong negotiation, renewal, and escalation-management capabilities.
Ability to partner with internal and external resources and clients to achieve business objectives.
Ability to collaborate, communicate, and influence to create win-win solutions with internal and external partners.
Demonstrated experience with consultative client management methodologies.
Ability to work in a fast-paced environment and demonstrate resilience.
Willingness to travel as needed to visit clients and brokers.
Strong financial acumen, including ability to interpret claims experience, medical trend, underwriting and pricing considerations, and portfolio performance, and translate insights into clear client and broker discussions.
Demonstrated strategic thinking and portfolio-management capability, including ability to translate business objectives into practical client and team strategies.
Proactive, consultative approach; innovation management; excellent communication, results orientation, strategic thinking, and team orientation skills.
Ability to work effectively in a highly matrixed organization and influence others.
For occasional or permanent home working, access to cable broadband or fiber optic internet service with at least 10 Mbps download and 5 Mbps upload.

Nice To Haves

MBA.
Strong understanding of the global health benefits landscape, complex employer-sponsored benefit programs, and the needs of large multinational clients.
Experience managing experience-rated accounts and complex renewal negotiations.

Responsibilities

Manage a team of Strategic Client Managers and Senior Client Managers serving GHB’s largest clients, and oversee assigned Large Group portfolio performance against persistency, revenue, membership growth, earnings, client experience, and strategic-priority measures.
Lead portfolio management and renewal execution, identify retention and earnings risks early, and develop multi-year, client-specific strategies.
Partner with Underwriting, Finance, and Sales to assess claims experience, medical trend, and renewal pricing, and develop commercially sound renewal approaches.
Hire, lead, coach, and develop team members, building capabilities in executive relationship management, financial acumen, consultative account planning, negotiation, and cross-functional leadership.
Build and maintain strategic relationships with senior client and broker stakeholders, including through executive business reviews, benefit strategy discussions, renewal negotiations, and critical issue resolution.
Develop partnerships with internal matrix teams, including Sales, Underwriting, Finance, Operations, Clinical, Network, and Product, to coordinate solutions, improve execution, address systemic issues, and support client and customer experience.
Translate Client Management goals, business priorities, and portfolio strategies into team objectives and operating rhythms; ensure multi-year account planning, renewal readiness, risk management, and follow-through.
Coach the team to communicate client-specific value through financial, clinical, access, and service outcomes, using data-informed discussions with matrix partners.
Lead and support complex client and broker escalations, ensuring ownership, executive-level communication, timely resolution, and effective service recovery; identify recurring issues and work to address root causes.
Support business planning and strategies for the Large Group segment, including portfolio performance, renewal and retention priorities, growth opportunities, client value demonstration, and enterprise and GHB initiatives.
Represent Large Group client and marketplace needs, communicate emerging themes, risks, and opportunities, and promote consistent execution and best-practice sharing.
Establish and drive partnerships across other areas of the Cigna Enterprise, including CHC domestic, Evernorth, and International Health partners and regions.