Manager of Access & Accessible Services

BART•BART Headquarters, CA

About The Position

The Manager of Access & Accessible Services leads accessibility, ADA compliance, and paratransit service delivery within BART’s Accessibility Unit in the Customer Access and Accessibility Department. The position develops and implements accessibility improvements, pursues funding for programs and projects, serves as a liaison to the Bay Area accessibility community, and oversees paratransit programs, contracts, and budgets. The manager promotes accessibility across BART departments, reviews capital project plans, supports emergency planning, develops accessibility training, advances systemwide initiatives such as accessible wayfinding, ensures compliance with the Disability Rights Activists Settlement Agreement, and guides unit staff. The role manages the District’s Access and Accessible Services program, including budgets and short- and long-term planning for disability accessibility, ADA compliance, pedestrian access, transit coordination, and wayfinding. It directs program and project work, advises project managers and departments, monitors regulatory and industry developments, and recommends changes to maintain compliance and improve service. The manager oversees the BART Accessibility Advisory Task Force, ADA content in station agent training, customer information and accessibility policies, program evaluations, studies, and elevator mitigation planning. The position also administers contracted-service budgets, selects and supervises staff, coordinates training and performance management, contributes to passenger publications and promotional materials, and represents the program to other departments, agencies, community groups, and businesses. It resolves sensitive issues and responds to citizen inquiries and complaints, including referrals from the Board of Directors. The minimum education requirement is a bachelor’s degree in Public Administration or a related field, with a stated substitution allowing additional qualifying professional experience in place of education on a year-for-year basis. The position requires five years of qualifying professional experience, including at least two years of management experience. A college degree is preferred. The position reports to the Director of Customer Access & Accessibility, and its days off are Saturday and Sunday.

Requirements

Bachelor’s degree in Public Administration or a related field from an accredited college or university; additional qualifying professional experience may substitute for education on a year-for-year basis.
Five years of full-time, verifiable professional experience in access and accessibility programs, ADA, or related areas.
At least two years of management experience.
Knowledge of ADA principles and practices; transit, pedestrian, and accessible-services planning; mass transit and transportation planning; joint program and contract administration; budget preparation and administration; supervision, training, and performance evaluation; and applicable laws, codes, and regulations.
Ability to oversee and implement access and accessible-services programs and direct planning, design, and implementation of joint transportation programs.
Ability to interpret, analyze, and apply federal, state, and local policies, laws, and regulations.
Ability to select, supervise, train, and evaluate staff; develop program goals and procedures; and prepare and administer budgets.
Ability to prepare clear administrative and financial reports, analyze problems, evaluate alternatives, project consequences, and implement recommendations.
Ability to research, analyze, and evaluate service-delivery methods and techniques.
Ability to communicate clearly and establish effective working relationships.
Work history demonstrating reliability and dependability.
Selected candidate must meet applicable pre-employment requirements, which may include documentation required by law, a medical examination and drug screen, and a background check.

Nice To Haves

A college degree is preferred.
Experience leading accessibility, ADA, and customer access programs.
Experience developing accessibility initiatives that improve customer experience and system access.
Demonstrated ability to build partnerships and influence decisions across departments and stakeholders.
Experience reviewing projects, plans, and policies for accessibility and regulatory compliance.
Demonstrated commitment to accessibility, inclusion, and equitable access to public services.

Responsibilities

Manage the District’s Access and Accessible Services program, including accessibility, ADA compliance, pedestrian access, transit coordination, and wayfinding.
Develop and manage program budgets and short- and long-term plans.
Plan, direct, coordinate, and review work plans for access and accessibility projects and programs; evaluate work products, methods, and procedures and resolve issues with staff.
Represent people with disabilities in BART planning and operations and provide accessibility expertise to project managers and other departments.
Track regulatory changes and recommend policy or practice changes to maintain compliance.
Coordinate ADA information and responses for departmental audit compliance.
Oversee staff support for the BART Accessibility Advisory Task Force and its review of services and capital projects.
Manage the ADA component of station agent training, including disability sensitivity.
Ensure customer information meets policy and goals, and develop customer-focused ADA and accessibility policies, goals, and guidelines.
Review accessibility improvement plans using customer input and evaluate and modify programs as needed.
Conduct or oversee studies, investigations, and operational processes, and modify programs, policies, and procedures to support legal compliance and efficiency.
Monitor industry standards and legislation concerning ADA, access, and accessible services, assess their effect on District operations, and implement improvements.
Manage accessibility development of the Elevator Mitigation Program for elevator outages and elevator-dependent riders.
Administer annual program budgets and oversee the financial aspects and budgets of contracted services.
Select, train, evaluate, and supervise assigned personnel; address performance deficiencies and implement discipline or termination procedures.
Direct and review assigned aspects of preparing, publishing, and distributing passenger publications and promotional materials.
Liaise with other divisions, departments, outside agencies, community groups, and businesses; negotiate and resolve sensitive or controversial issues.
Respond to and resolve difficult or sensitive citizen inquiries and complaints, including Board of Directors referrals.
Participate in professional group meetings and stay informed about trends, innovations, and legislation related to transportation access.