Manager. Network Operations & UC Services

Boston College • Newton, MA

8d • $127,950 - $159,950 • Onsite

About The Position

The Manager, Network Operations & UC Engineering Services is a critical, high-impact "player-coach" leadership role responsible for steering Boston College’s enterprise communications and edge networking infrastructure through a transformative period. Serving as a key strategic partner and "right hand" to the Director of Network Services, the Manager will initially provide hands-on technical oversight and mentorship for the Voice Services team following a major transition to a modern Unified Communications (UC) platform. This role will lead the strategic convergence of the Voice Services and Network Operations teams into a single, unified network and communications engineering organization. The ideal candidate is a proactive operational leader with deep expertise in SIP/VoIP, strong enterprise networking fundamentals, and proven success in guiding teams through organizational change, skill uplift, and technology integration.

Requirements

• Minimum of 8–10 years of progressive experience in network and unified communications engineering, with at least 5 years in a formal management, team lead, or senior supervisory role.
• Bachelor's degree in Computer Science, Information Technology Systems or related discipline.
• Demonstrated success leading technical teams through organizational change, team mergers, or major infrastructure modernizations.
• Expert-level knowledge of Cisco Unified Communications Manager (CUCM), WebEx, CUBE, SIP architecture, and complex VoIP environments.
• Strong hands-on background in enterprise edge/access networking, hardware provisioning, routing/switching, quality of service, and wireless infrastructure.
• Exceptional interpersonal, strategic thinking, and leadership skills with a proven track record as an authentic mentor and collaborative leader.

Nice To Haves

• Experience in higher education or large enterprise environments managing multi-campus topologies and compliance standards (e.g., Kari’s Law / RAY BAUM’S Act for E911).
• Hands-on experience or certifications with Extreme Networks hardware, ExtremeCloud IQ (XIQ), or Extreme Fabric.
• Practical knowledge of Aruba Networks enterprise wireless deployments.
• Experience managing contact center platforms (e.g., T-Metrics) and public safety infrastructure.
• Familiarity with database/application platforms such as Oracle APEX or custom administrative integrations.

Responsibilities

• Partner closely with the Director of Network Services to shape the long-term vision, operational roadmaps, and architectural standards for unified communications and network infrastructure.
• Lead the planned integration of the Voice Services and Network Operations teams into a unified engineering unit, fostering a culture of collaboration, cross-training, and continuous improvement.
• Manage, mentor, and elevate individual contributors across voice and networking disciplines. Develop targeted professional growth plans to cross-skill voice engineers in modern edge networking and network engineers in VoIP/SIP architectures.
• Establish standard operating procedures, incident management escalation protocols, and performance metrics across the merged organization to ensure high availability and service delivery across all campus locations.
• Provide technical oversight for a complex enterprise communications architecture supporting 6,000+ endpoints, 120 emergency response systems, and high-volume call centers across multiple campuses.
• Direct the engineering and maintenance of the Cisco Unified Communications platform, including UCS, Call Manager (CUCM), Unity, CUBE gateways, WebEx Calling/Hybrid, Cisco Endpoints, and analog gateways.
• Manage inbound/outbound SIP trunking, carrier relationships, and call routing topologies.
• Oversee critical communications applications and integrations, including call center platforms (T-Metrics), public safety call recording (NICE), and E911 compliance platforms (Bandwidth Technology).
• Ensure seamless service integrations with enterprise identity and security systems (Microsoft AD/LDAP, Shibboleth, Duo).
• Oversee the continuous operation, maintenance, and strategic expansion of Boston College’s edge network across 400+ Network Rooms spanning 5 campuses.
• Provide high-level technical direction for enterprise switching infrastructure (800+ Extreme Networks devices) and campus-wide wireless networks (4,300+ Aruba Wireless Access Points).
• Lead network topology planning, hardware lifecycle management, provisioning standards, and edge-to-core connectivity strategies.
• Partner with network architecture leads to optimize network routing, VLAN configurations, quality of service for voice/video traffic, and security segmentation across wired and wireless environments.

Benefits

• Tuition remission for Employees
• Tuition remission for Spouses and Children who meet eligibility requirements
• Generous Medical, Dental, and Vision Insurance
• Low-Cost Life Insurance
• Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
• Paid Holidays Annually
• Generous Sick and Vacation Pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager