Manager, IP Network Services

Buckeye Broadband•Northwood, OH

10d

About The Position

The Manager, IP Network Services is responsible for the overall success and day-to-day performance of the IP Network team. The role requires understanding the existing technical architecture and the technical vision for the IP-Data Network, then using that knowledge to develop executable plans and manageable timelines for each budget year. The Manager ensures projects and priorities align with business-unit expectations, communicates regularly with stakeholders, and delivers projects on time and within budget. The role coordinates IP Services department activities and manages operational events and outages. The position reports to the Director, IP Services and has direct reports in the IP Network Services Engineer I and II and IP Operations Engineer I and II roles. It interfaces with Buckeye Broadband, MaxxSouth, and Telesystem management teams and staff, equipment and software vendors, and large enterprise customers. This is a full-time, exempt position with regular hours of 8:00 a.m. to 5:00 p.m., Monday through Friday; hours may vary to meet departmental needs. The role operates in an automated business office environment and requires driving on the job as needed. The position is subject to pre-employment and random drug testing, company confidentiality and resource-use policies, and other duties or schedule changes based on company needs.

Requirements

Associate degree from an accredited university in Engineering, Telecommunications, Computer Science, or another related technical field, plus five or more years of related network and system design experience; alternatively, seven or more years of related network and system design experience.
Demonstrable project management and group communication experience.
Working understanding of Service Provider network models and concepts, including design and implementation.
Working understanding of Service Provider routing and switching protocols, such as BGP, IS-IS, MPLS, RSVP, EVPN, and STP.
Working understanding of IPv4 and IPv6 addressing.
Advanced understanding and practical experience using project management tools such as MS Project and Smartsheet.
Working understanding of IP network security concepts, including firewalls, NAT implementations, and VPN technologies.
Working understanding of carrier-grade equipment and its application, including DWDM muxes, routers, switches, and firewalls.
Working understanding of automation and orchestration concepts and implementations.
Working understanding of Service Provider/MSO access technologies, including CMTS, GPON, and Active Ethernet, and associated provisioning systems.
Effective project and planning skills; ability to conduct large-audience presentations and present complex solutions.
Ability to execute structured project management and complete projects and assignments within required time frames.
Background record meeting company standards.
Reliable means of transportation at all times.
Valid driver’s license and driving record meeting company standards at all times.
Maintain confidentiality of financial and other information obtained through work, disclosing it only when authorized or legally obligated.

Nice To Haves

Advanced understanding of the Atlassian software suite, including Confluence, JIRA, and Service Desk (highly preferred).

Responsibilities

Oversee the IP Network Services team’s adherence to departmental standards for project deliverables, documentation, and timelines.
Manage IP Network Services project activity, allocate time and resources, and ensure projects finish on time and within budget.
Manage internal and external project communications and keep stakeholders informed of project status.
Oversee work schedules, sequences, and assignments according to priorities and personnel skill sets.
Manage escalations into the IP Network Services team from other departments or divisions, including executive escalations.
Coordinate with vendors and manufacturers to requisition materials and supplies for planned projects.
Monitor and report project KPIs, active project status, resource allocations, and timelines.
Communicate and ensure compliance with corporate, departmental, and work policies, procedures, and service standards in conjunction with senior management.
Manage recruitment, interviewing, and selection of new IP Network team employees.
Maintain working knowledge of equipment, systems, and software proposed or implemented by the department.
Ensure team technical development aligns with departmental objectives and industry standards.
Participate in management on-call duties and provide direction and input to the on-call engineer during outages or events.
Identify employee skill gaps and support employee development using internal and external resources.
Assist in building the annual capital budget plan based on business-unit direction, capacity growth, operational requirements, and departmental needs.
Coordinate with Lab R&D leadership to track relevant lab activities and align priorities with IP Network Services projects.
Work with HR, the OD Specialist, and direct reports to develop and update Individual Development Plans.
Guide subordinates, set performance standards, and monitor performance.
Model ethical conduct, follow organizational policies and procedures, and establish credibility and trust with employees.
Build vertical and horizontal relationships to achieve work activities.
Follow and enforce company policies and procedures, including EEO guidelines and safety requirements.
Perform miscellaneous duties as needed.