Manager, Network Engineering

City of Fort Collins•Fort Collins, CO

1d•Onsite

About The Position

The Manager, Network Engineering directs the engineering, reliability, and security of the City of Fort Collins’ broadband network. The role applies advanced knowledge of network architecture, fiber-optic transport, data routing, and cybersecurity to resolve complex challenges and develop approaches to capacity, resilience, and technology lifecycle needs. It makes operational decisions on network design, standards, staffing, vendor selection, and budget within approved organizational strategy, and recommends longer-term investments to senior leadership. The manager oversees network design, implementation, optimization, maintenance, troubleshooting, and incident response, while managing and developing engineering and technical support staff. Working with minimal oversight and in partnership with operations, sales, customer support, regulatory teams, and other departments, the position helps deliver scalable, secure, and high-performing broadband service. The position also oversees resources, vendors, standards, capital planning, service objectives, regulatory compliance, broadband expansion, and intergovernmental agreements related to broadband services and shared network infrastructure. Other duties may be assigned. This is a full-time regular, exempt, classified position based at the Utilities Service Center, Building A. Employees must reside in Colorado. The stated annual salary range is $92,222–$153,705, with an anticipated hiring range of $110,000–$130,000.

Requirements

At least 5 years of related experience and/or education relevant to the jobs supervised.
Background in Computer Science, Information Technology, Electrical Engineering, Telecommunications, or another related field, including experience with complex network design in a service provider environment and multiple transport and access technologies.
Advanced knowledge of broadband network architecture, including fiber-optic transport and data routing systems.
Ability to lead, develop, and hold technical teams accountable, including technical support operations.
Skill in diagnosing complex network failures and directing incident response and root-cause analysis.
Ability to plan network capacity, equipment lifecycle, and capital investment to meet current and future service demand.
Working knowledge of network cybersecurity, disaster recovery, and change management practices.
Working knowledge of telecommunications regulatory requirements and intergovernmental agreements for shared infrastructure.
Ability to lead change initiatives and continuous improvement in technical processes and customer experience.
Ability to build alignment across departments to support service delivery and expansion.
Must reside in Colorado; new employees are subject to a general background check.
No certifications, licenses, or specialized training are required.

Responsibilities

Provide strategic and operational leadership for network engineering, setting direction and priorities for reliable, scalable, high-performing broadband service.
Supervise, mentor, and evaluate engineering and technical support staff; hire, assign work, set expectations, conduct reviews, and recommend pay and personnel actions.
Manage division budgets, staffing, and resource plans; oversee equipment lifecycle, inventory, technology standards, and capital planning; forecast operational and capital needs.
Oversee the design, implementation, optimization, and maintenance of broadband infrastructure, including fiber-optic transport and data routing systems.
Lead network troubleshooting, incident response, and root-cause analysis to minimize service disruptions; direct technical support operations to meet service-level objectives and resolve customer issues.
Develop and enforce network engineering standards, cybersecurity practices, disaster recovery plans, and change management procedures.
Establish performance metrics, service-level objectives, and escalation procedures to measure and sustain network health.
Evaluate, contract with, onboard, and manage vendors providing network equipment and technical services, ensuring quality, cost control, and contract compliance.
Lead initiatives to improve network efficiency, reliability, scalability, and customer experience; improve technical support procedures, training, and knowledge resources.
Coordinate with internal departments to support seamless service delivery, strategic planning, regulatory compliance, and broadband expansion.
Support development and management of intergovernmental agreements related to broadband services and shared network infrastructure.

Benefits

Medical, dental, and vision coverage for the employee and eligible family members, effective the first of the month following hire.
Paid vacation, holidays, and sick leave.
One-time bank of 40 PTO hours for new full-time classified and unclassified management hires.
Retirement plan with company contributions after a six-month probation period and immediate vesting.
Flexible spending accounts for medical expenses and/or dependent care.
Employee Assistance Program offering counseling and legal and financial assistance.
Life insurance and short- and long-term disability coverage.
Wellness program and workout facilities.
Employee and family onsite health clinic.
Learning and development opportunities, including opportunities for career mobility.
Collaborative work environment.