Manager, Network Control Specialist
About The Position
Iridium is seeking a Manager, Network Control Specialist to lead a team responsible for monitoring the Iridium Gateway and remote site equipment in a 24x7x365 operational environment. The role ensures timely outage notification and issue resolution while following Gateway operational policies and procedures. The manager identifies and implements solutions that support Iridium partners and customers, mentors Network Control Specialists, and directs day-to-day activities, scheduling, shift coverage, escalations, and coordination with other shift managers and management. The position primarily works in an office setting and is largely sedentary, with most work performed on a computer. Under Iridium’s Hybrid Work Policy, employees are expected to work at least four days per week in an Iridium office. The schedule is 6:00 a.m. to 2:30 p.m.; the role also requires being on call, traveling up to 5%, and lifting up to 25 pounds. U.S. citizenship is required.
Requirements
- Bachelor’s degree in Computer Science, MIS, or a related field, or equivalent relevant experience in lieu of a degree.
- At least 8 years of relevant technical-industry experience, including at least 2 years as a Network Control Specialist, in network support, or in a similar environment.
- Ability to motivate and provide direction to a team and model commitment to team goals.
- Team-oriented approach and ability to build meaningful relationships and collaborate with cross-functional teams.
- Excellent communication skills, including the ability to explain topics confidently and effectively to people unfamiliar with them.
- Ability to analyze situations and problems, think critically, make decisions, and develop creative solutions.
- Self-motivation and a high degree of creativity, independence, and resourcefulness.
- Strong sense of urgency and motivation to complete projects and achieve results.
- Ability to thrive in a dynamic environment, manage multiple projects for oneself and the team, and meet deadlines.
- Availability to be on call.
- Ability to work 6:00 a.m. to 2:30 p.m.
- Ability to travel up to 5%.
- Ability to lift up to 25 pounds.
- U.S. citizenship is required.
Nice To Haves
- Technical industry certification in A+, Network+, or Linux.
- Previous management experience.
Responsibilities
- Foster and develop an effective team of Gateway Technical Operators to monitor ground systems and services.
- Mentor and train team members through regular check-ins, career-growth discussions, constructive feedback, and addressing performance issues when necessary.
- Monitor and test Gateway network elements, perform remote maintenance as needed, produce trending and tracking reports, and troubleshoot customer trouble tickets at an advanced level.
- Coordinate fault resolution with senior personnel and vendor support.
- Manage notifications to internal and external parties and respond to questions within scope and in a timely manner when service-impacting issues occur.
- Direct the day-to-day work activities of Network Control Specialists on the shift.
- Manage scheduling, shift coverage, and escalations, and coordinate with other shift managers and management.
- Identify and autonomously implement ideas and solutions to support Iridium partners and customers.
- Comply with and execute Gateway operational policies and procedures.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan options
- Paid time off
- Paid holidays
- Paid parental leave
- Company stock may be available
- Annual bonus may be available
- Other discounts and perks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
