Manager, Network Control Specialist
About The Position
Iridium is seeking a Manager, Network Control Specialist to lead a team responsible for monitoring the Iridium Gateway and remote-site equipment in a 24x7x365 environment. The role ensures timely outage notification and issue resolution while complying with Gateway operational policies and procedures. The manager identifies and implements solutions to support Iridium partners and customers, and directs the Network Control Specialists’ day-to-day work, scheduling, shift coverage, escalations, and coordination with other shift managers and management. The position includes monitoring and testing Gateway network elements, performing remote maintenance, producing reports, and troubleshooting customer trouble tickets. The manager also develops and mentors the team, coordinates fault resolution with senior personnel and vendors, and manages communications with internal and external parties during service-impacting issues. The role primarily works in an office setting and is largely sedentary, with extensive computer use. Under Iridium’s Hybrid Work Policy, employees are expected to work in an Iridium office at least four days per week. The schedule is 6:00 a.m.–2:30 p.m.; the employee must be on call and may travel up to 5%. U.S. citizenship is required.
Requirements
- Bachelor’s degree in Computer Science, MIS, or a related field, or equivalent relevant experience in lieu of a degree.
- At least 8 years of relevant technical-industry experience, including at least 2 years as a Network Control Specialist, in network support, or in a similar environment.
- Ability to motivate and direct a team and model commitment to team goals.
- Team-oriented approach and ability to build meaningful relationships and collaborate with cross-functional teams.
- Excellent communication skills, including the ability to explain topics confidently and effectively to people unfamiliar with them.
- Ability to analyze situations and problems, think critically, make decisions, and develop solutions.
- Self-motivation, creativity, independence, and resourcefulness.
- Urgency in driving projects to completion and motivation to achieve outcomes and results.
- Ability to thrive in a dynamic environment, manage multiple projects, and meet deadlines.
- Must be on call.
- Must work 6:00 a.m.–2:30 p.m.
- Ability to travel up to 5%.
- Ability to lift up to 25 pounds.
- U.S. citizenship required.
Nice To Haves
- Technical industry certification in A+, Network+, or Linux.
- Previous management experience.
Responsibilities
- Foster and develop an effective team of Gateway Technical Operators to monitor ground systems and services.
- Mentor and train team members through regular check-ins, career-growth discussions, constructive feedback, and performance management.
- Monitor and test Gateway network elements, perform remote maintenance as necessary, produce trending and tracking reports, and troubleshoot customer trouble tickets.
- Coordinate fault resolution with senior personnel and vendor support.
- Manage timely notifications and responses to internal and external parties during service-impacting issues.
- Direct the Network Control Specialists’ day-to-day work activities, scheduling, shift coverage, and escalations.
Benefits
- Medical, dental, and vision insurance coverage.
- 401(k) retirement plan options.
- Paid time off and paid holidays.
- Paid parental leave.
- Company stock and annual bonus may also be available.
- Other discounts and perks.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
