Network Specialist

City of New York • New York, NY

7d

About The Position

The Office of Labor Relations (OLR) seeks a Network Specialist for its Information Technology Operations Division. The position reports to the Supervisor and manages network-related tasks, including switches, servers, patching updates, DHCP, DNS, network accounts, and related functions. The specialist supports the Supervisor and CIO on IT projects and helps help desk associates resolve tickets submitted by agency employees. The role requires collaboration with colleagues to identify and implement IT solutions and contribute to a positive, team-oriented work environment.

The IT Division manages OLR’s day-to-day technology operations, including network infrastructure, cybersecurity, data management, software and applications, and technical support. Candidates must be current permanent City employees and hold professional or vendor certification(s) in local area network administration. Additional industry-standard certifications may be required as technical environments change or assignments require them.

Requirements

• Must be a current permanent City employee.
• Professional or vendor certification(s) in local area network administration are required.
• One qualifying education and experience path is a bachelor's degree from an accredited college and two years of satisfactory, full-time, non-classroom experience in LAN and/or WAN planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management.
• An alternative path is a four-year high school diploma or equivalent and six years of satisfactory, full-time IT experience, including at least two years in the specified LAN/WAN work.
• A satisfactory equivalent combination of education and/or experience may qualify. Thirty undergraduate semester credits from an accredited college may substitute for six months of experience; a master's degree in computer science or a related field may substitute for one year of experience. All candidates must have at least one year of satisfactory, full-time, non-classroom IT experience in the specified LAN/WAN work.
• Incumbents may be required to update existing or obtain additional professional industry-standard certifications for current and future technical environments, as determined by the employing agency.

Responsibilities

• Install, configure, and maintain network switches, local Synology NAS, and VMware servers hosted by OTI.
• Troubleshoot network services, endpoint devices, and associated systems.
• Monitor network and endpoint security software, including CrowdStrike and McAfee, and monitor and apply operating-system and application security patches.
• Manage network user accounts, permissions, and Office 365 email accounts.
• Monitor network performance and implement performance tuning.
• Use the help desk support ticketing system and address ongoing IT issues.
• Work on ongoing projects and initiatives.
• Document issues and resolutions for a division reference guide.
• Manage, monitor, and support mobile device management (MDM) for laptops, phones, and iPads.
• Install workstations, laptops, printers, and VoIP phones.
• Provide hardware and software support to OLR employees working on premises and remotely.
• Support locally installed door-access security, video-surveillance, and teleconference systems.
• Support the Supervisor and CIO on IT projects and assist help desk associates in resolving employee tickets.

What This Job Offers

• Job Type: Full-time