Manager, Merchant Set-Up

Merrick Bank • Woodbury, MN

6d • Hybrid

About The Position

The Manager, Merchant Set-Up provides operational oversight and support for Merrick Bank’s merchant acquiring business, with a focus on the Fiserv North Shared BIN program. The role serves as a primary point of contact for clients and sub-ISOs, builds understanding of their operational needs, resolves issues and escalations, and recommends appropriate products and services. It supports merchant onboarding, account maintenance, pricing and fee configuration, implementations, and ongoing servicing while fostering client and sub-ISO relationships and contributing to a positive client experience and the growth of the Bank’s merchant acquiring partnerships.

The role provides day-to-day operational support in the Fiserv North platform, including merchant boarding, account maintenance, pricing and processing configuration, conversions, implementations, and inquiry resolution. It works with internal stakeholders and external partners, maintains operational records, and identifies opportunities to improve processes, controls, and efficiencies. The position is hybrid, with employees expected to work on-site approximately one day per week; flexibility may be discussed based on team needs.

Requirements

• Bachelor’s degree.
• At least 5 years of experience in merchant acquiring, payment processing, merchant operations, or a related field.
• Hands-on experience with the Fiserv North processing platform in a merchant acquiring environment, including merchant boarding, account maintenance and setup, pricing and fee configuration, processing parameters, and related operational functions.
• Strong working knowledge of Fiserv North functionality and operational workflows, with the ability to independently perform day-to-day merchant acquiring activities in the platform.
• Experience supporting a merchant acquiring bank, processor, ISO, or similar payments organization.
• Strong understanding of the merchant account operational lifecycle, from implementation and boarding through ongoing maintenance and servicing.
• Demonstrated ability to research, troubleshoot, and resolve merchant and processing-related operational issues.
• Strong attention to detail and ability to manage multiple merchants and sub-ISOs accurately and meet established deadlines.
• Exceptional interpersonal and communication skills for interacting with clients, sub-ISOs, internal business partners, and external service providers.
• Excellent project management, organizational, and time-management skills.
• Ability to work independently and collaborate effectively with cross-functional teams.

Responsibilities

• Provide day-to-day operational support for the Fiserv North Shared BIN program.
• Board new merchants and maintain existing merchant accounts in the Fiserv North platform, ensuring information is complete, accurate, and consistent with established requirements.
• Maintain merchant accounts, including updating account information, processing parameters, pricing, fees, and other account-level configurations.
• Create, maintain, and update fee tables, pricing structures, and related processing configurations in Fiserv North.
• Support merchant conversions, account changes, implementations, and other operational activities.
• Handle operational inquiries from merchants and sub-ISOs, using Fiserv Client360 to initiate and track tickets for research and resolution.
• Provide operational oversight and support to clients and sub-ISOs, including assistance with escalations and complex operational issues.
• Work with Business Development, Risk, Compliance, Finance, and other internal stakeholders to support merchant and sub-ISO onboarding and ongoing servicing.
• Provide operational guidance and serve as a subject matter resource for Fiserv North-related merchant acquiring activities.
• Identify opportunities to improve operational processes, controls, and efficiencies for merchant and sub-ISO onboarding and ongoing support.
• Maintain appropriate documentation and records related to merchant and sub-ISO activities, account configurations, pricing, and operational support.
• Perform other duties and responsibilities as assigned in support of the Bank’s merchant acquiring business.
• Comply with the Bank’s internal control policies and procedures and applicable laws and regulations.
• Communicate operational problems, code-of-conduct or legal and regulatory noncompliance, policy violations, and illegal acts.

Benefits

• Competitive pay, including a bonus target or variable pay incentive program.
• Medical, dental, and vision coverage, plus additional benefits.
• 401(k) plan with company match.
• Short- and long-term disability.
• Wellness programs.
• Group life and AD&D insurance.
• Paid vacation, sick days, and bank holidays.
• Employee engagement activities, including Employee Appreciation Day, DEI Employee Resource Groups, corporate social responsibility, and service recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager