Manager, Mental Health and Care Coordination
About The Position
The Mental Health and Care Coordination Manager provides day-to-day leadership and coordination of integrated support services for older adults and individuals with complex mental, physical, social, and emotional needs. This position manages the Mental Health Program and Care Coordination Program staff and ensures services are delivered in a person-centered and trauma-informed way across home and community settings. The Mental Health and Care Coordination Programs Manager is responsible for staff supervision, program operations, quality improvement, compliance with program and funding requirements, and partnership development with community providers. The role provides oversight for care coordination services delivered through the HCA Health Home Program and the NSACH Community Hub Program, ensuring high-quality service delivery, strong partner collaboration, and alignment with program requirements. In addition, this position carries a small caseload of 1:1 counseling and care coordination clients to maintain connection to direct service delivery and inform program leadership.
Requirements
- Bachelor’s degree in social services, human services, behavioral health, or related field
- Minimum of 3+ years of experience in people management, specifically supervising mental health support and/or care coordination staff
- Experience in social services, aging services, or community-based programs
- Strong background supporting older adults or individuals with complex social needs.
- Demonstrated ability to lead teams in high-demand, client-centered environments.
- Valid Washington State Driver’s License and ability to travel in the community.
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word, PowerPoint)
- SharePoint, Power BI, and Internet navigation
Nice To Haves
- Master’s degree in behavioral health or related field
- Experience in aging services, community-based programs, or coordinated care settings
- Familiarity with HCA Health Home Program and/or NSACH Community Hub Program strongly preferred
- Demonstrated ability to work independently while effectively coordinating with leadership, managers, and community partners
- Effective critical thinking and problem-solving abilities
- Highly dependable and accountable to deadlines and team members
- Able to work collaboratively to accomplish shared tasks and support program staff
- Proven effectiveness in managing competing priorities, with the ability to organize and coordinate work efficiently, prioritize workload, and adapt to changing priorities
- Maintain accuracy and consistency within established processes
- Experience using electronic documentation systems
- Experience using GetCare, Salesforce, Julota, HAP, and UHC Community Cares platform
- Bilingual skills are a plus
- Absent any regulatory or contractual requirement for specific education/certification, other combinations of applicable education, training, and experience which provide the knowledge, skills, and abilities necessary to perform effectively in the position may be considered.
Responsibilities
- Supervise and Support Mental Health and Care Coordination Staff in their day-to-day work.
- Provide coaching, guidance, and performance feedback to staff.
- Lead hiring, onboarding, training, and staff development activities.
- Foster a supportive, collaborative, and accountable team environment.
- Ensure staff are supported in managing complex and high-need client situations.
- Oversee care coordination services provided through the HCA Health Home Program and NSACH Community Hub Program.
- Provide services for older adults experiencing complex needs, including: emotional and behavioral health-related challenges, chronic health conditions and functional limitations, housing instability or risk of homelessness and social isolation and caregiver stress.
- Support staff in: developing individualized, person-centered health plans, ensuring services promote independence, dignity, and self-determination, and maintaining a small direct caseload of clients to support service connection and program insight.
- Manage small caseload in both 1:1 counseling and care coordination.
- Oversee daily program operations, workflows, and service delivery.
- Monitor caseloads, staffing, and service capacity.
- Support development and improvement of procedures and program practices.
- Review program data, case notes, timesheets, and outcomes to guide improvements.
- Ensure accurate and timely documentation in program systems.
- Build and maintain relationships with community partners and service providers.
- Support coordination between healthcare, behavioral health, long-term services, and community resources.
- Strengthening referral pathways and communication across systems of care, including HCA and NSACH partner networks.
- Participate in community meetings and collaborative initiatives.
- Support Homage’s mission of dignity, independence, and inclusion for older adults.
- Promote equitable access to services for underserved communities.
- Help identify and address barriers affecting older adults in the community.
- Other duties as assigned.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- Critical illness insurance
- 11 designated paid holidays
- 2 "floating holidays"
- Paid vacation
- Paid sick time
- 401K plan
- 401K matching program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
