Case Manager Care Coordination

Banner Health•Phoenix, AZ

1d•Onsite

About The Position

Join Our Compassionate Care Team as a Case Manager Care Coordinator! We're seeking a dedicated RN or Master Social Worker to make a meaningful impact in patients' lives by coordinating safe, seamless transitions from hospital to home. In this rewarding role, you'll work directly with patients and their families to identify needs and arrange essential post-acute services including home health, durable medical equipment, and rehabilitation placements. Enjoy an excellent work-life balance with a 4-day work week while being supported by a collaborative, team-oriented culture that values your expertise. We provide comprehensive 6-week orientation with experienced preceptors who will guide you through our systems including Windows 11, Cerner, CareAware, and Microsoft Teams—no prior experience with these platforms required. If you're passionate about patient advocacy and want to be part of a supportive environment where you can truly make a difference in discharge planning, we'd love to hear from you!

Requirements

Requires current Registered Nurse (R.N.) license in state worked.
Requires a Master's Degree in Social Work.
Requires a Licensed Master Social Worker (LMSW) (equivalent) or Licensed Clinical Social Worker (LCSW) or have a MSW with the requirement to become licensed within 6 months of hire date.
An equivalent license applies to states that do not recognize an LMSW; therefore, the employee must possess a Master’s Degree and be a Licensed Social Worker.
For assignments in an acute care setting, Basic Life Support (BLS) certification is also required.
Requires a proficiency level typically achieved with 2 years clinical experience.
Must demonstrate critical thinking skills, problem-solving abilities, effective communication skills, and time management skills.
Must demonstrate ability to work effectively in an interdisciplinary team format.
May have to take rotating call based on the acute facility need.
For Case Management positions in acute facilities, Banner Registry and Travel positions require a minimum of one year Case Manager experience in an acute care hospital.

Nice To Haves

Certification for CCM (Certified Case Manager) preferred.
Additional related education and/or experience preferred.

Responsibilities

Manages individual patients across the health care continuum to achieve the optimal clinical care, financial, operational, and satisfaction outcomes.
Acts in a leadership function with process improvement activities for populations of patients to achieve the optimal clinical, financial, operational, and satisfaction outcomes.
Acts in a leadership function to collaboratively develop and manage the interdisciplinary patient discharge plan. Effectively communicates the plan across the continuum of care.
Maintains knowledge of Medicare, Medicaid and other program benefits to assist patients with discharge planning and choices. Knowledge of community resources relevant to health care, end of life dynamics, substance abuse, abuse, neglect, and domestic violence.
Establishes and promotes a collaborative relationship with physicians, payers, and other members of the health care team. Collects and communicates pertinent, timely information to payers and others to fulfill utilization and regulatory requirements.
Educates internal members of the health care team on case management and managed care concepts. Facilitates integration of concepts into daily practice.
May supervise other staff.
Has freedom to determine how to best accomplish functions within established procedures. Confers with supervisor on any unusual situations. Positions are entity based with no budgetary responsibility.