Case Coordination Supervisor

International Rescue Committee•Phoenix, AZ

3d•Hybrid

About The Position

The Case Coordination Supervisor manages staff providing direct client services within the Case Coordination Program. The Casework Supervisor plans and implements programming, coordinates service delivery, supervises staff, ensures program goals are met, and satisfies budgetary, compliance and reporting responsibilities for the assigned portfolio. This position is based in Phoenix, AZ, with regular onsite presence within the office.

Requirements

Bachelor’s degree required, preferably in social work or related field
Minimum two to three years of experience implementing domestic refugee resettlement or similar programs
Proficiency in Microsoft Office applications
Ability to prioritize and manage time effectively
Demonstrated ability to work effectively as a team member in a multi-cultural environment
Excellent written and oral communications skills in English
Valid driver’s license, reliable access to vehicle with current insurance, and the ability to travel regularly throughout the service delivery area

Nice To Haves

Experience supervising, supporting, and training staff strongly preferred
Experience in program management and responsibility for budget management preferred
Proficiency in a language spoken by client populations a plus

Responsibilities

Guide the implementation of the Case Coordination program and ensure all services are completed in a timely manner.
Support staff in monitoring client progress, evaluating effectiveness of the care plan and making adjustments as needed.
Advocate for client needs and facilitate access to appropriate resources and services. These resources and services may include employability and employment security services, family stability support, housing stability support, urgent healthcare services, legal services, and other public benefits and services for which clients are eligible.
Assign cases to caseworkers and ensure enrollment into the program within two business days.
Collaborate with other departments to encourage timely internal and external referrals.
Identify and maintain relationships with local government and community-based organizations with the goal of connecting clients with necessary benefits and services.
Ensure that case file documentation is maintained in compliance with contract requirements.
Guide the timely implementation of program updates as needed.
Assist with the preparation for all monitoring visits including IRC, state, and federal agencies.
Monitor program execution to ensure compliance with all funding requirements; communicate program needs to management team.
Cultivate a respectful, supportive, and inclusive environment for team members and clients.
Recruit, train, and manage team in accordance with IRC’s People Manager Standards.
Provide daily oversight of active caseload, maintaining close communication with staff regarding challenging cases.
Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.
Represent IRC in public, professional, and governmental forums as needed.
Other duties as assigned.

Benefits

403(b) retirement savings plan with employer match (immediate vesting)
Non-elective employer contribution based on age and years of service (3-year vesting)
Paid sick leave in accordance with policy
Access to the Employee Assistance Program (EAP)
10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
Medical insurance starting at $163 per month
Dental starting at $6.50 per month
Vision starting at $5 per month
FSA for healthcare and commuter costs
403b retirement savings plans with immediately vested matching
Disability & life insurance