Care Coordination Manager - Facility
About The Position
This role goes beyond management - it’s an opportunity to empower a team, strengthen relationships, and ensure patient care feels seamless and well-coordinated. In this role, you lead with both empathy and purpose—guiding your team, enhancing partner relationships, and driving meaningful impact. To be considered for this role you must have proven management-level experience overseeing teams within the healthcare environment. Lead day-to-day customer service and care coordination for skilled nursing facilities. Coach and support a team of Care Coordinators, helping them grow and succeed. Serve as the primary point of contact for facility partners, handling questions and escalations. Build strong relationships and identify opportunities to expand services. Collaborate with nursing staff, healthcare professionals, and internal teams to support patient care. Review medical records and care plans to guide coordination and decision-making. Oversee communication channels to ensure timely follow-up and resolution. Maintain accurate documentation using EMR systems and digital tools. Educate facility partners on services, programs, and resources. Ensure compliance with healthcare regulations and company policies. Stay current on tools and programs, sharing knowledge with your team and partners.
Requirements
- Proven management-level experience overseeing teams within the healthcare environment
- A patient-centered, empathetic approach with strong awareness of our skilled nursing facility partners needs
- Excellent organization and attention to detail
- A professional, approachable presence that builds trust quickly
- Clear, confident communication skills
- Proven leadership experience with the ability to develop a team
- Ability to thrive in a fast-paced healthcare environment
- Bachelor’s degree required.
- Relevant Healthcare or Customer Service experience required.
- Previous supervisory or managerial experience required.
Responsibilities
- Lead day-to-day customer service and care coordination for skilled nursing facilities
- Coach and support a team of Care Coordinators, helping them grow and succeed
- Serve as the primary point of contact for facility partners, handling questions and escalations
- Build strong relationships and identify opportunities to expand services
- Collaborate with nursing staff, healthcare professionals, and internal teams to support patient care
- Review medical records and care plans to guide coordination and decision-making
- Oversee communication channels to ensure timely follow-up and resolution
- Maintain accurate documentation using EMR systems and digital tools
- Educate facility partners on services, programs, and resources
- Ensure compliance with healthcare regulations and company policies
- Stay current on tools and programs, sharing knowledge with your team and partners
Benefits
- Medical, Dental, and Vision insurance
- 401(k) with 3% company contribution after one year and 1,000 hours worked
- Generous PTO, Vacation, and 9 Paid Holidays
- Optional Short-Term Disability and Company-Paid Long-Term Disability
- Free, confidential Employee Assistance Program (EAP)
- Exclusive Tuition Reimbursement Program with Niagara University
- Opportunity to give back through HSS-sponsored community programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
