Manager, Membership Sales and Student Support

New York Pilates•New York, NY

22h•$115,000 - $150,000•Remote

About The Position

New York Pilates is looking for a sales-driven leader to build, coach, and elevate its Membership Sales & Student Support team. This is a hands-on leadership role for someone who loves developing people and closing deals. The role involves leading a team of membership and student support associates while remaining actively involved in the sales process, including taking calls, coaching in real time, improving conversion, and creating an exceptional experience for every prospective and current student. This is an opportunity to build a world-class sales organization within one of the fastest-growing boutique fitness brands. The position requires availability during EST hours and is a full-time, U.S.-based role, with a strong preference for candidates based in NYC.

Requirements

5+ years of experience leading high-performing sales and/or customer success teams, preferably in fitness, hospitality, wellness, or membership-based businesses.
Proven track record of personally exceeding sales goals while coaching teams to consistently improve conversion rates and revenue.
Experience managing remote teams using KPIs, coaching, and accountability to drive performance.
Strong analytical skills with experience using sales metrics, retention data, and reporting to make business decisions.
Exceptional communication and relationship-building skills with a passion for delivering an outstanding student experience.
Ownership mentality with the ability to build scalable processes, improve team performance, and drive student retention.
Thrives in a fast-paced, entrepreneurial environment and is motivated by ambitious growth goals and measurable results.

Responsibilities

Lead, coach, and develop a high-performing team of remote support associates to consistently exceed sales goals.
Personally handle inbound sales calls, convert prospective students into members, and step into the queue during peak demand.
Drive membership growth by improving lead response time, sales conversion, and follow-up strategies.
Create a culture of accountability through coaching, call reviews, performance management, and sales training.
Oversee the student experience from first inquiry through membership, ensuring every interaction reflects the New York Pilates brand.
Resolve escalated student concerns while identifying opportunities to increase retention, referrals, and lifetime value.
Monitor sales performance, customer experience metrics, and team KPIs to identify trends and improve results.
Partner cross-functionally with Marketing and Studio Operations to optimize lead generation, student retention, and overall business growth.