Development and Membership Manager

MATTRESS FACTORY•Pittsburgh, PA

1d•$45,000 - $60,000

About The Position

The Mattress Factory is a contemporary art museum and artist residency dedicated to supporting artists and connecting their work with the public. It fosters a community where creative risk and intellectual exploration are celebrated, providing artists with the resources they need to grow their practice. The museum is committed to meaningful public engagement through exhibitions, tours, and community programs, believing that art builds connections and serves as a catalyst for cultural exchange and creative growth. The Advancement Department is crucial to the museum's mission, overseeing fundraising, membership, donor cultivation, marketing, advertising, and public relations. This small but impactful team consists of an Advancement Director, a Marketing Manager, and a Development and Membership Manager, all passionate about storytelling, art, and the museum's mission.

Requirements

2-5 years of experience working in development or membership operations
Demonstrated strength in written and verbal communications
Experience with donor or member database
Ability to manage competing demands in a creative and evolving environment
Skill in navigating different personality types among internal and external constituencies
Highly organized and detail oriented; accuracy is a must
Ability to function effectively as team member and a willingness to participate in activities and assignments that help meet shared goals
Must be a people person – approachable, even-tempered and solutions oriented
Adaptable and eager to learn

Responsibilities

Lead all activities of the membership program, including member events and programming, annual acquisition and renewal campaigns, and delivery of member benefits.
Develop membership communication strategy and quarterly membership campaigns to grow the membership base and increase the individual donor pipeline.
Train and support Visitor Experience staff on membership strategy to grow membership revenue.
Develop and oversee engagement opportunities for premiere membership and patron groups.
Help develop the strategy for and support the growth of a comprehensive individual giving program including annual giving and recurring gifts by building and maintaining prospect lists and research.
Support the development and execution of public programs as needed, especially with regards to membership and donor cultivation.
Work with the Advancement Director and Marketing Manager to create and deploy the museum’s Annual Fund, as well as other fundraising campaigns.
Strengthen foundation and corporate relationships, by assisting Advancement Director with grant proposals and reports.
Support the Advancement Director by identifying and researching sponsors for exhibitions, education programs and events by assisting with the creation of sponsorship materials and with the delivery of sponsor benefits.
Support the Advancement Director in all relevant activities for the annual gala to ensure a successful and profitable event.
Oversee all development processes in the CRM system, including managing all gift and membership processing, the booking of pledges and processing of payments, acknowledgement of gifts, monthly membership renewal reminders and delivery of membership materials.
Support development and membership by ensuring data integrity.
Enter and update prospect, donor, member and customer records in the CRM system.
Provide administrative support to the Board of Directors as needed.
Complete other duties as assigned.