Membership Manager

US Fitness Holdings • Falls Church, VA

4d • Onsite

About The Position

Join our energetic club team and lead the member experience! As a Membership Manager you’ll keep members happy, drive consistent membership enrollment, and help manage day-to-day club operations. You’ll provide tours, convert prospects — all while delivering the Ultimate Fitness Experience.

Requirements

• High school diploma or GED required
• CPR/AED certification (or willingness to obtain within 30 days)
• 2+ years sales experience preferred
• Strong communication, sales, and people-management skills
• Organized, punctual, and customer-focused with a friendly, professional presence
• Comfortable with basic computer systems (MS Office, CRM/sales tracking)
• Willingness to work flexible hours (including weekends and evenings)

Responsibilities

• Build strong relationships, guide members through tailored onboarding, and proactively follow up to ensure they’re making progress and staying engaged
• Recruit, convert, and retain members to meet monthly membership goals
• Host tours, convert prospects, and ensure successful onboarding
• Generate local leads and support club marketing
• Track leads, appointments, and referrals in our CRM
• Maintain high standards for member service, safety, and club appearance
• Lead from the Front and help with day-to-day club ops

Benefits

• Complimentary club membership + guest privileges
• Discounts on training, spa services, programs, and apparel
• Employee referral bonus
• In-house Certification + Continuing Education
• Medical, dental, vision, life insurance, 401(k), and paid time off (Full-Time Only)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED