Membership Manager

Invited•Houston, TX

2d•Onsite

About The Position

Ready to join a dynamic company in the hospitality and service industry where people help drive the success of the business? Since its inception in 1957, Invited has operated with the central purpose of building relationships and enriching the lives of our members, guests and more than 17,000 employees. We are the largest owner and operator of private clubs nationwide, with 130+ country clubs, city clubs, and athletic clubs. Our Clubs offer first-class amenities, including championship golf courses, modern workspaces, handcrafted cuisine, resort-style pools, state-of-the-art racquet facilities, fitness centers, and much more. Come be a part of this incredible and inclusive team at Invited ! Job Summary The Membership Manager is responsible for the day-to-day oversight of membership operations and supporting the Membership Director in achieving the club’s membership sales goals. This role manages the membership sales process, ensuring accurate record-keeping, and providing direction to the Membership Coordinator. The Membership Manager has significant discretion and exercises independent judgment in driving sales and maximizing the overall member experience. The Membership Manager actively engages with current and prospective members to promote the value of club membership, assists with upgrades, and ensures a high level of member satisfaction. Reporting Structure Reports to the General Manager

Requirements

High school diploma or equivalent.
A minimum of 1 year of sales experience with a proven track record of meeting and exceeding goals.

Nice To Haves

Bachelor’s degree in business, Marketing, Public Relations, Communications, Hospitality Management, or a related field.
A minimum of 2 years of sales or membership experience in hospitality, service industry, private club, or an equivalent combination of education and experience.
Strong selling and negotiation skills; sales training is a plus.
Familiarity with golf or the private club industry.
Proficient in Microsoft Office Suite (Word, Excel), and CRM software.
Strong time management, organization, and prioritization skills, with the ability to work independently and manage multiple tasks effectively.
Exceptional customer service orientation with a focus on delivering a high-level of satisfaction.
Strong interpersonal skills, capable of fostering a collaborative team environment.
Ability to motivate a team while working independently a plus.

Responsibilities

Develops and implements membership sales by executing targeted strategies to attract members, ensuring alignment with club objectives.
Engage with prospective members to assess their needs, present tailored membership options and build a robust pipeline of qualified leads.
Lead membership upgrades by proactively reaching out to current members to promote higher-tier memberships that align with their interests and lifestyle.
Build and sustain meaningful relationships with current members by anticipating their needs, providing exceptional service and encouraging active participation in club activities.
Implement and sustain structured 30/60/90-day follow-up campaigns to drive new member engagement and referral opportunities.
Ensure accurate records of all prospects and members, leveraging the membership database and CRM system.
Represent the club at events and community initiatives to promote membership growth.
Represent the club at community events to increase visibility, attract potential members, and strengthen community relations.
Oversee the planning and executing new member orientations and club events, ensuring a welcoming, informative, and engaging experience for all attendees.
Follow all company, club, and department policies, procedures, and instructions.
Maintain a high level of professionalism and a commitment to excellence in interactions with members, colleagues, and staff.
Follow safe working practices, ensuring compliance with safety guidelines and encouraging others to do the same.
Take the initiative in personal and professional growth and maintain any required certifications relevant to your role.
Address and resolve challenges using available resources, working with regional and corporate teams to support club operations.
Attend daily briefings and actively engage in required activities to stay informed and contribute to the team’s success.