Development Associate and Membership, Annual Giving

The Juilliard School•New York, NY

About The Position

The Development Associate assists and supports the Annual Giving team. Under the guidance of the Associate Director of Annual Giving, the Development Associate will work as needed with donor solicitation, correspondence, and communication with all individual membership groups (Juilliard Association, Ovation Society, IDNYC). The salary for this role is $63K to $66K per year. Working at Juilliard Founded in 1905, The Juilliard School is a world leader in performing arts education. The school’s mission is to provide the highest caliber of artistic education for gifted musicians, dancers, and actors from around the world so that they may achieve their fullest potential as artists, leaders, and global citizens. Excellence and professionalism are important guides in how we go about our work, but we also connect to the mission as individuals in the workplace. We thrive because of our variety of backgrounds and our ability to be open and honest, and we also thrive because we enjoy each other’s company. We believe that each employee has the responsibility to help shape the Juilliard organizational culture, and we provide opportunities to participate in team-building throughout the year. Our organizational values focus on community and culture. We encourage you to read more about how we achieve our mission on our website, juilliard.edu.

Requirements

Two to three years’ experience in a Development Office, Membership desk, or front-facing customer service role with preference for a performing arts or educational institution
Excellent writing, analytical, communication, and interpersonal skills
Highly organized, motivated, collaborative, creative, and deadline-oriented
Ability to multitask with strong attention to detail
Passion for donor stewardship
Ability to work some evenings and weekends
Proficiency in Raiser’s Edge or another fundraising database
Interest in and knowledge of the performing arts

Nice To Haves

Understanding and appreciation of the performing arts

Responsibilities

Assists the Associate Director in managing and growing the Juilliard Association, Ovation Society, and IDNYC members; handles all related mailings/emails, including monthly renewal notices, strategic upgrade/acquisition campaigns, acknowledgments, and other correspondence as needed
Processes acknowledgement letters for memberships and other general contributions (under $10,000)
Serves as the primary email/phone customer service representative for the Juilliard Patrons’ Desk; fields all inquiries and processes VIP ticket requests for Council, Global Council, major donors, and members
Assists box office and development operations with pulling reports, maintaining database, and activating members
Assists with the planning and execution of all membership events
Develop all Process Pass offerings (30 per year) in coordination with all divisions, including schedule and RSVP management for higher level members and major gift donors and prospects; handle the marketing campaign for eligible members and upgrade efforts
Maintains membership events on the website performance calendar and membership information page
Develops and executes the monthly member e-news and various marketing projects
Assists with annual appeal campaigns including drafting copy, reviewing mailing lists, developing and executing email campaigns
Reviews all membership and annual appeals gifts for proper coding
Identification of donor prospects via cultivation and stewardship interactions
Manages the quantities and organization of Development collateral
Answers telephone calls for the Development office, assisting with general inquiries and directing calls where appropriate
Helps with all other Development-related duties as assigned