Manager, Student Support

Detroit Regional Chamber•Detroit, MI

11d•Hybrid

About The Position

The Detroit Regional Chamber leads the most comprehensive talent and education portfolio of programs and policy work in the state. With the goal to increase postsecondary degree attainment in Southeast Michigan to 60% by 2030 and reduce the racial equity gap by half in that same timeframe, the Chamber's work will grow the talent pool for employers and work to ensure more metro Detroit families achieve economic mobility. The impact of the Chamber's effort is also aimed at increasing per capita income. This position is grant funded and will only be maintained as long as the funds are provided by an external source. The Detroit Promise Manager, Student Support leads Detroit Promise's student resources navigation, engagement, and belonging strategy across the student lifecycle. Through a team of Student Support Coordinators, the manager ensures students are connected to campus, community and organizational resources that support persistence, completion and overall student success. The manager oversees efforts that strengthen student engagement, facilitate successful transitions from high school to postsecondary education and increase awareness and utilization of available support services.

Requirements

Master's degree and 1-2 years of experience in college success programs
Bachelor's degree and 3-5 years of experience in college success programs
Valid MI driver's license and transportation for traveling outside of the office
Candidates will need to be innovative and flexible.
They will need to be effective and timely in all data requests and processes.
An ideal candidate will respond to changing program needs throughout implementation.
As a multi-pronged collaboration, candidates will need to be able to communicate across organizations and efficiently utilize resources.

Nice To Haves

Experience with successful college access or program is a plus

Responsibilities

Lead student resource navigation and engagement efforts across the student lifecycle
Supervise Student Support Coordinators
Develop campus and community resource engagement strategies
Create and monitor student resource utilization and support trends
Oversee student engagement and belonging initiatives
Support transition efforts from high school to postsecondary education
Analyze student support metrics and recommend improvements
Collaborate with Student Navigation and Partnership Engagement teams to address student needs