Manager Membership Accounting

Moda Health•Portland, OR

1d•Hybrid

About The Position

The Manager Membership Accounting oversees day-to-day operational activities for Moda and BHS’s Membership Accounting Division. The role is responsible for retaining existing groups, members, regulators, and partners, and improving the efficiency of administrative services. Core management duties include coaching, supervising, developing, motivating, directing, and supporting Membership Accounting Supervisors and Leads, as well as measuring and evaluating results against standards. This is a full-time hybrid position based in Portland, Oregon. The manager oversees division operations and maintenance, sets short- and long-term objectives, supports staff performance and development, and leads projects related to Membership Accounting. The role works with internal and external partners to ensure timely, accurate processing of new group installations and ongoing account maintenance, while promoting customer relations, quality assurance, and continuous improvement. The listed annual pay range is $78,911.43–$98,639.28. Actual pay is based on qualifications.

Requirements

Bachelor’s degree or at least 5 years of relevant industry experience in Business Administration or Health Care Administration; the posting describes this qualification as preferred.
3–5 years of management experience in the insurance industry preferred.
Ability to lead, develop, and motivate staff at all levels.
Knowledge of or experience with COBRA, retirement plans, Medicare, Medicaid, commercial employer groups, individual coverage, the Affordable Care Act, private exchanges, or TPA business.
Strong verbal, written, and interpersonal communication skills.
Maintain an overall knowledge of the organization, its operations, and the local and national industry.
Strong analytical, problem-solving, decision-making, organizational, and detail-orientation skills.
Ability to work effectively with individuals, government organizations, agents, and employer groups to retain existing accounts and obtain new accounts.
Ability to conduct meetings and presentations with internal and external customers and constituents.
Ability to achieve results through effective management of resources, systems, and processes.
Ability to work under pressure, manage frequent interruptions and shifting priorities, and adapt to change.
Ability to work independently and as part of a team.
Ability to hire, lead, motivate, and develop staff and future leaders.
Ability to maintain confidentiality and project a professional business image.

Nice To Haves

Bachelor’s degree in Business Administration or Health Care Administration, or at least 5 years of relevant industry experience.
3–5 years of management experience in the insurance industry.
Knowledge of or experience with COBRA, retirement plans, Medicare, Medicaid, commercial employer groups, individual coverage, the Affordable Care Act, private exchanges, or TPA business.

Responsibilities

Oversee the operations and maintenance of the Membership Accounting Division.
Supervise staff by providing daily work direction, scheduling vacations, monitoring attendance, conducting performance reviews, and hiring and training employees.
Set short- and long-term objectives for Supervisors, remove obstacles, and provide resources to help meet division and professional goals.
Lead projects related to Membership Accounting.
Recommend staffing levels based on projected new sales and changes in business or procedures, while monitoring the performance of current staff and trainees.
Work with Marketing, Sales and Service, Moda and BHS Leadership, BIU, Agents, Group Administrators, and Membership Accounting staff to ensure timely and accurate new group installation and ongoing account maintenance.
Contribute as a member of the Membership Accounting Leadership Team and serve as a guide and example to Supervisors, Leads, and Specialists.
Promote excellent customer relations with internal constituents, external customers, state and federal regulators, Agents, and Brokers.
Promote quality and continuous improvement within the division.
Ensure quality assurance standards and turnaround times are met through monitoring and regular one-on-one meetings with Supervisors.
Develop ways to measure turnaround times and quality, and monitor the results.
Perform other duties as assigned.