Manager, Medical Operations

Merck•Boston, MA

3d•Hybrid

About The Position

The Manager of Medical Operations reports to the Head of Medical Operations and provides day-to-day operational and workflow support. Working in collaboration with the broader Medical Operations leadership team, you will act as a critical cross-functional partner to Legal, Compliance, Finance, and Commercial to ensure governance, timeliness, and audit readiness. This role is hybrid, requiring 3 days onsite per week, with up to 20% domestic travel.

Requirements

Bachelor’s degree
5+ years of experience working within a Medical Operations role, OR 7+ years of Project Management experience within a pharmaceutical or biotech environment.
Fluency in English (written and verbal).

Nice To Haves

Project Management certification (PMP or equivalent)
Competent in utilizing AI-powered tools to optimize workflow efficiency, productivity, and continuous improvement.
Proficient in MS Office (Word, Excel, PowerPoint, Outlook, Teams) and SharePoint
Experience with SAP, iHub, Smartsheet, Veeva, or MPower is highly desirable.
Proactive, self-starter mindset with the ability to work independently and collaboratively.
Exceptional organizational skills, strict attention to detail, and a proven ability to manage multiple high-pressure tasks simultaneously.
Strong written and verbal communication skills.
Flexibility to adapt to changing schedule priorities and varying workloads.

Responsibilities

Coordinate operational logistics, calendars, timelines, and communications for US Medical participation in key congresses and meetings.
Support attendee approval workflows and system updates using platforms like CVent, Cadence, and Smartsheet.
Assist with the execution of sponsorship and booth opportunities, providing on-site operational support as needed.
Manage the end-to-end Healthcare Professional (HCP) engagement process, including needs assessments, documentation/submission, routing, and system tracking (e.g., iHub).
Process and track HCP contracts, speaker agreements, associated purchase orders (POs), and activity visibility trackers.
Ensure all engagements strictly align with compliance guidelines, Fair Market Value (FMV) standards, reporting requirements, and audit readiness.
Serve as the primary point of contact for internal stakeholders regarding HCP processes, timelines, and system navigation.
Support Field Medical teams with ad-hoc reporting requests (e.g., interaction data, insights, territory updates, and dashboards) utilizing Veeva, MPower, or other designated systems.
Liaise with IT and Data teams to effectively translate and execute data requirements.
Maintain and update Medical Operations SOPs, RACIs, job aids, business calendars, and process documentation.
Lead routine operational workflows with a strong focus on efficiency, accuracy, compliance, and continuous improvement.
Support internal audit preparation and ad-hoc documentation requests in coordination with Governance and QA teams.
Coordinate internal Medical Communications (newsletters, updates) and contribute to Medical Engagement Committee activities.
Monitor EVA and internal communication channels to flag and cascade critical updates across the broader medical team.
Assist in planning high-profile meetings, including Medical Town Halls and the annual organization Summit.
Provide ad-hoc project management support aligned with strategic business objectives as assigned.