Manager, Medical Information
About The Position
The Global Medical Information Manager provides accurate, unbiased, balanced, and timely responses to unsolicited medical and clinical inquiries about Otsuka products from healthcare professionals, patients, consumers, and managed care organizations. The role supports product and device information requests and contributes scientific, medical, and technical expertise across Otsuka’s global and regional products. The position creates and updates scientific response documents, reviews published literature and product metrics to maintain their relevance, and meets medical, ethical, and legal responsibilities when providing product-related information. It also supports training for sales representatives, contact center staff, and other medical information personnel; collaborates with Medical Affairs and other stakeholders; and represents Otsuka at external medical conferences as needed.
Requirements
- PharmD degree.
- At least 2–4 years of experience in clinical practice or the pharmaceutical industry.
- At least 1 year of experience in Medical Information.
- Proficiency in MS Office applications.
- Excellent medical writing and verbal communication skills.
- Detail-oriented, with a proven ability to lead projects, multitask, deliver on commitments, and work with multidisciplinary teams.
Nice To Haves
- Residency or fellowship related to Medical Information.
- Proficiency in an Information Request Management System (IRMS).
- Relevant therapeutic knowledge in Neuroscience, Nephrology, or medical devices.
Responsibilities
- Receive, document, and respond to written medical information requests.
- Provide information in response to medical and clinical inquiries from consumers and healthcare professionals about Otsuka products, including product information and support.
- Create and update scientific response documents for Otsuka global and regional products.
- Stay current on published medical literature about designated brands and competitors, and critically assess data for relevance to scientific response documents.
- Review product metrics continuously to assess the relevance and need for scientific response documents.
- Meet medical, ethical, and legal responsibilities when providing product- or device-related information to limit corporate liability.
- Provide process training to sales representatives as needed.
- Gather and recognize initial product complaint or adverse event information in accordance with FDA guidelines and company policies while handling medical information and medical device inquiries.
- Contribute to interdepartmental projects and support the provision of medical, scientific, and technical information about Otsuka products.
- Assist and/or train other medical information personnel, including consultants.
- Provide product training to the contact center and collaborate with it as needed for a specific brand.
- Liaise with stakeholders and groups to develop and maintain timely, relevant product expertise.
- Collaborate and communicate with Medical Affairs staff, participate in cross-functional meetings, and contribute to group discussions.
- Serve as an educational resource for internal and external customers.
- Attend external medical conferences to represent Otsuka and staff the Medical Information Booth as needed.
Benefits
- Comprehensive medical, dental, vision, and prescription drug coverage.
- Company-provided basic life insurance.
- Accidental death and dismemberment insurance.
- Short-term and long-term disability insurance.
- Tuition reimbursement.
- Student loan assistance.
- Generous 401(k) match.
- Flexible time off.
- Paid holidays.
- Paid leave programs.
- Other company-provided benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Ph.D. or professional degree
