Medical Information Associate

PrimeVigilance • Raleigh, NC

2d

About The Position

PrimeVigilance is seeking a Medical Information Associate to support its Medical Information team by handling initial adverse event reports and medical information inquiries in English. The role provides approved responses to inquiries from healthcare professionals, patients, and pharmaceutical clients, and ensures that inquiries and reported events are accurately documented and handled within required timeframes. The associate also contributes to out-of-hours coverage for clients with contracted 24/7 services, provides project updates and metrics, and supports regulatory inspection readiness and participation.

Requirements

• Life science or biomedical background, with a healthcare-related degree such as chemistry, biology, biotechnology, pharmacy, or nursing.
• Comfortable receiving inquiries by phone.
• Ability to provide out-of-hours service if required.
• Time and issue management, delegation, organization, and multitasking skills, with good attention to detail.
• Strong interpersonal and communication skills.
• Advanced English skills, both verbal and written.

Nice To Haves

• Customer service or call center experience.

Responsibilities

• Provide approved responses to medical inquiries from healthcare professionals, patients, and pharmaceutical clients, including handling calls.
• Identify, document, and report adverse events, side effects, pregnancy and other special situation events, and product quality complaints within required timeframes.
• Track and fully document medical information inquiries accurately and completely in the Medical Information database.
• Participate in out-of-hours medical information coverage for clients with contracted 24/7 inquiry-handling services.
• Provide management with regular project status updates and inquiry metrics.
• Assist with regulatory inspection preparedness for the company pharmacovigilance system and participate in pharmacovigilance inspections or audits.

Benefits

• Training and career development opportunities internally.
• Strong emphasis on personal and professional growth.
• Friendly, supportive working environment.
• Opportunity to work with colleagues based all over the world, with English as the company language.
• A human-centric, equal-opportunities workplace that values diversity, equity, and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level