Director, Medical Information

Definium Therapeutics

6d • $230,000 - $290,000

About The Position

The Director, Medical Information will lead medical information strategy and operations, including oversight of external contact center partners. The role ensures accurate, balanced, and timely scientific responses to healthcare professionals, patients, and caregivers. The position combines scientific expertise with operational leadership and collaborative management of vendors, content, and service quality.

Requirements

• PharmD, PhD, MD, or another relevant advanced clinical or scientific degree.
• At least 7 years of pharmaceutical or biotechnology experience, including at least 5 years in Medical Information.
• Experience leading medical information operations and managing outsourced contact centers, vendors, budgets, and service agreements.
• Strong scientific writing, critical literature evaluation, and clinical data interpretation skills.
• Knowledge of requirements for scientific exchange, unsolicited off-label inquiries, safety reporting, and privacy; experience with medical information systems.
• Ability to lead across functions, manage competing priorities, and contribute directly to scientific and operational work.

Nice To Haves

• Psychiatry or neuroscience experience.

Responsibilities

• Lead Medical Information activities aligned with Medical Affairs priorities, including departmental planning, budgets, and oversight of internal and external resources.
• Manage medical information contact center vendors, including selection, contracts, service standards, training, quality reviews, and performance.
• Oversee standard response letters, FAQs, and customized responses to unsolicited inquiries, ensuring scientific accuracy, appropriate balance, and nonpromotional content.
• Manage inquiry workflows, content and inquiry systems, operating procedures, and quality metrics; drive continuous improvement.
• Serve as the escalation point for complex requests and provide scientific guidance to vendors and internal colleagues.
• Partner with Pharmacovigilance and Quality on documentation, escalation, and reconciliation of safety reports and product quality complaints; support audit readiness.
• Collaborate with Clinical Development, Medical Affairs, Regulatory, Legal, and Compliance on content review, scientific training, and appropriate information exchange.
• Analyze inquiry trends to identify unmet information needs and share insights that inform medical strategy and educational resources.

Benefits

• Health insurance
• 401(k) with company match
• Flexible time off
• Additional wellness benefits and perks
• The role may be eligible for bonus and equity opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: Ph.D. or professional degree