Manager, Marketing Salesforce CRM

Hertz•Atlanta, GA

About The Position

Hertz is seeking a data-driven, results-oriented CRM Marketing Manager to lead the strategy, planning, and cross-functional orchestration of personalized CRM marketing initiatives that deepen customer engagement, drive retention, and accelerate revenue growth. Operating at the intersection of marketing, technology, and analytics, this role will define and drive the Transactional CRM strategy and roadmap, ensuring campaigns are aligned to business priorities and executed effectively through close partnership with CRM Operations and technical teams. As CRM Marketing Manager, you will own the global strategic direction and performance of CRM marketing programs across Hertz, Dollar, and Thrifty brands. You will translate business objectives and customer insights into scalable CRM strategies, ensuring delivery of consistent, personalized, and high-impact customer communications across email, SMS, and push channels. This role is highly cross-functional, requiring strong collaboration with marketing, product, analytics, CX, partnerships, and technology teams. You will act as the central point of coordination for CRM initiatives—driving alignment, prioritization, and accountability—while partnering with CRM Operations to execute campaigns and customer journeys.

Requirements

Bachelor’s degree in marketing, business, communications, or related/relevant field required.
Minimum 4 years of experience in CRM, lifecycle marketing, or marketing strategy required
Proven experience owning CRM strategy and cross-functional program delivery required
Strong project management skills with the ability to manage multiple stakeholders and priorities required
Experience working with CRM and marketing automation platforms (e.g., Salesforce Marketing Cloud, Adobe Campaign, etc.) required
Deep understanding of audience segmentation, personalization, and lifecycle marketing required
Analytical mindset with ability to translate data into insights and strategy
Strong communication and stakeholder management skills
Familiarity with data privacy regulations and compliance best practices
Ability to think strategically while driving execution through others
Strong cross-functional leadership and influence without direct authority
Highly organized with exceptional attention to detail and follow-through
Skilled at connecting customer experience, marketing strategy, and business outcomes
Comfortable operating in a fast-paced, matrixed environment

Responsibilities

Define and own the Transactional CRM marketing strategy and roadmap, aligning with organizational priorities including engagement, retention, revenue growth, and customer experience
Translate business goals into CRM initiatives, lifecycle strategies, and contact frameworks
Identify opportunities to enhance the customer journey across pre-rental, on-rental, and post-rental stages
Partner with leadership to prioritize initiatives and evolve CRM capabilities over time
Act as the central orchestrator for CRM marketing, ensuring alignment across marketing, analytics, creative services, brand, product, CX, partnerships, and technology teams
Lead intake, prioritization, and briefing of CRM initiatives, ensuring clarity of objectives, messaging, tone and voice, audience, and success metrics
Facilitate cross-functional planning and ensure CRM efforts are integrated into broader marketing and business strategies
Manage stakeholder communication, expectations, and timelines across multiple concurrent initiatives
Define audience segmentation strategies leveraging behavioral, transactional, and engagement data
Establish CRM contact strategies and personalization frameworks to ensure relevant and consistent customer experiences
Provide strategic direction on campaign messaging, targeting, and channel orchestration across email, SMS, and push
Partner with CRM Operations to translate strategy into executable campaigns and automated journeys
Lead end-to-end planning of CRM initiatives, from concept through launch, ensuring timelines, dependencies, and deliverables are clearly defined
Partner closely with CRM Operations to ensure flawless execution of campaigns and journeys
Manage CRM marketing calendars and ensure prioritization aligns with business needs
Proactively identify risks, dependencies, and gaps, and drive resolution across teams
Define CRM KPIs and measurement frameworks that connect campaign performance to business outcomes (e.g., engagement, conversion, revenue, upsell, loyalty)
Analyze campaign and program performance, identifying trends and actionable insights
Drive a culture of test-and-learn, including A/B testing strategies and continuous optimization
Present performance insights and recommendations to stakeholders and leadership
Establish and uphold CRM marketing best practices, including campaign governance, taxonomy, and documentation
Ensure compliance with data privacy regulations (e.g., CCPA) and internal policies
Partner with data and technology teams to improve data quality, segmentation capabilities, and platform effectiveness