Software Developer - CRM Salesforce

Servus Credit Union•Edmonton, AB

19h•Remote

About The Position

Join Servus Credit Union - Canada’s Largest Credit Union! We are hiring for a full-time Software Developer - CRM to join our CRM & Origination Team! At Servus Credit Union, we do things differently—because we’re a credit union, not a bank. And that difference matters. We believe in putting people before profits, which is why our members are also our owners. Every dollar we earn is reinvested into the things that matter most: our members, our employees, and our communities. Whether it’s through profit sharing, competitive rates, or local initiatives that make a real impact, we’re here to help Albertans feel good about their money. We’re looking for passionate, values-driven people to join our team. We welcome individuals from all backgrounds who are aligned with our values and are eager to contribute in meaningful ways. If you're excited to grow your career with a team that’s innovative, hardworking, collaborative and deeply rooted in community, we want to meet you. Join Servus and discover a better way to work. As a Software Developer - CRM, reporting to the CRM Manager, you’ll be responsible for designing, developing, and maintaining CRM platform solutions. This role works closely with system analysts, QA analysts, business platform owners, and enterprise functions such as Risk, Privacy, and Information Security to ensure CRM systems meet business requirements and deliver value. The Developer enables cross-functional teams to deliver working software/code in iterative cycles, focusing on robust enhancements, automation opportunities, and high-quality deliverables.

Requirements

Post-secondary education in Computer Science, Information Systems, Business Administration, or a related field. Equivalent experience recognized.
Experience with CRM platforms (Salesforce) in a technical developer capacity.
Salesforce experience and certifications required.
Strong analytical, problem-solving, and communication skills.
Ability to work independently and collaboratively in a remote-first environment, with occasional in-person sessions as required.
Willingness to support special projects, branch/department needs, and adapt to changing business priorities, including possible changes in hours, location, or travel.
Must successfully pass a criminal background check, reference check and credit check to qualify for hire.

Nice To Haves

Experience with Financial Services Cloud, Marketing Cloud, Service Cloud Voice, Agentforce, Tabeleau, APEX, and Lightening Web Components.
Preference for experience with Genesys integration.

Responsibilities

Design, develop, and implement CRM platform enhancements and new features, ensuring scalability, reliability, and usability.
Collaborate with QA analysts to develop, maintain, and execute test plans, test cases, and test scripts. Support defect identification, documentation, and resolution.
Work closely with system analysts and other developers to validate requirements, review solution designs, and ensure quality standards are met.
Actively participate in agile ceremonies (stand-ups, sprint planning, reviews, retrospectives), contributing to backlog refinement and sprint execution.
Engage with Risk, Privacy, and Information Security teams to ensure CRM solutions comply with organizational policies and regulatory requirements.
Identify opportunities to improve CRM development processes, system usability, and team efficiency. Promote best practices and support change management activities.
Serve as a liaison between technical teams and business stakeholders, ensuring clear communication of development progress, issues, and results.

Benefits

Competitive compensation including performance-based incentive pay and profit share
Training & Development Opportunities
Career Advancement Potential
Flexible work options
Meaningful work towards individual and corporate goals
Opportunities to get involved and give back through an employee volunteer program
Profit sharing
Voting for the board of directors
Financial services
Health and wellness programs
Vacation
Retirement savings programs