Manager, Market & Competitive Intelligence

Trustly•New York, NY

2d•$162,000 - $240,000•Hybrid

About The Position

This role owns Trustly's competitive and market intelligence function. It involves curating a proprietary dataset using tools like Gong and Slack, alongside an AI-driven external monitoring layer. The primary focus is on data ingestion and quality, synthesizing this information into evidence-based battle cards, a quarterly market foresight report, rapid-response sales talk-tracks, and recurring briefings for product teams, leadership, and the CxO office. The goal is to establish Trustly as an industry expert in data and pay-by-bank trends globally and translate market shifts into actionable strategy.

Requirements

5+ years of experience in market and competitive intelligence, corporate strategy, or product marketing.
Experience ideally within the FinTech, Open Banking, or SaaS sectors.
Deep comfort leveraging AI and Large Language Models (LLMs) to ingest, tag, and synthesize massive volumes of unstructured data.
Ability to turn raw signals into high-fidelity, traceable insights.
Sharp analytical skills and a commitment to "competitive truth".
Ability to act as the human stress-tester, ensuring every market claim and asset is validated and grounded in real evidence.
Ability to translate complex market shifts into actionable strategy.
Ability to pivot from equipping sales teams with rapid-response talk-tracks to collaborating with Product Leadership on GTM roadmap implications.

Responsibilities

Build and own Trustly's proprietary "competitive truth" dataset by ingesting customer call recordings (Gong/Chorus), Slack field channels, win/loss interviews, CRM notes, RFP responses, and partner debriefs.
Curate, validate, and tag inputs so AI synthesis stays high-fidelity, evidence-grounded, and traceable back to the source conversation.
Orchestrate an always-on monitoring layer that ingests competitor earnings calls, press, product releases, pricing pages, patent filings, and hiring signals.
Use LLM-driven synthesis to surface high-priority shifts in near real time, with human validation before raw signal becomes published intelligence.
Establish Trustly as an industry expert on data and pay-by-bank trends globally.
Use AI to synthesize broad-market inputs (regulatory filings, analyst reports, competitor disclosures, public commentary) into a quarterly Market Foresight report highlighting 3-5 high-leverage shifts in the landscape.
Maintain a centralized library of battle cards, objection handling guides, win/loss insights, and competitive scenarios.
Function as the human validation, sharpener, and stress-tester against real competitor activity, ensuring every market claim/position has a source.
Equip Sales Enablement with rapid-response talk-tracks within hours of a competitor move.
Provide a queryable interface so Sales Enablement and account execs can pull on-demand intelligence.
Partner with Product Leadership to translate AI-synthesized competitive and market patterns into roadmap implications.
Deliver Trustly leadership a recurring "so what" synthesis of competitor moves and market dynamics.