Manger, Lot Operations, Manheim - Ocoee, FL

Cox Communications•Ocoee, FL

3d•Onsite

About The Position

The Lot Operations Manager leads and optimizes daily lot operations to provide a safe, organized, and efficient auction environment. The position oversees labor planning, vehicle logistics, inventory flow, transportation services, and sale-day execution, while promoting operational excellence and a strong customer experience. The manager leads and develops lot operations staff and works with cross-functional teams to move vehicles through the auction process from arrival to sale. The role directs day-to-day lot operations, develops plans to support business objectives, monitors performance metrics, and implements improvements to increase efficiency and reduce costs. It coordinates vehicle preparation and movement with operational teams, manages sale-day lot flow, and ensures vehicles are accurately tracked, staged, and presented. The manager recruits, trains, coaches, and evaluates employees; builds a safety-focused and accountable team; and addresses customer concerns. The position also oversees company equipment and facility conditions, supports safety and compliance efforts, and partners with Finance, Human Resources, Safety, Security, Sales, Reconditioning, and Market support teams. The work environment may include occasional exposure to varying weather conditions, vehicle fumes, and moderate noise levels.

Requirements

Bachelor of Arts or Bachelor of Science degree.
At least 6 years of experience, including at least 1 year in a management or lead role.
At least 5 years of operations experience.
Experience in the automotive industry or auction business.
Effective management and decision-making skills.
Strong communication and interaction skills.
Effective organizational skills.
Good computer and software knowledge.
Ability to sit, stand, and walk for prolonged periods.
Vision abilities including close, distance, color, and depth perception.
Must clear a pre-employment drug test.
Must be currently authorized to work in the United States for any employer without current or future sponsorship; OPT, CPT, STEM/OPT, and visa sponsorship are not available.

Nice To Haves

Reconditioning and/or body shop experience.
AS400 experience.
Ability to drive multiple vehicle types, including standard shift, automatic, fifth wheel, semi, RV, and boats.

Responsibilities

Direct daily lot operations, including vehicle movement, staging, and management before, during, and after auction events.
Develop and execute operational plans that support business objectives, improve productivity, and enhance service delivery.
Review operational performance and metrics, identify improvement opportunities, and implement process enhancements to increase efficiency and reduce costs.
Coordinate with Reconditioning, Vehicle Entry, Commercial, and other operational teams to prepare vehicles for sale.
Oversee vehicle tracking, placement, transportation, and inventory management to ensure accurate and timely processing.
Manage sale-day lot flow and ensure vehicles are properly staged and presented through auction lanes.
Work with Lot Coordinators to ensure vehicles are accurately located, numbered, delivered, and positioned throughout the facility.
Lead, coach, and develop lot operations staff, including supervisors, team leaders, drivers, lane leaders and captains, crew leaders, and administrative staff.
Recruit, onboard, train, and mentor employees; conduct performance evaluations; provide feedback; and address performance concerns through coaching or corrective action.
Promote a culture of safety, accountability, teamwork, professionalism, and continuous learning.
Build customer relationships, provide responsive service, resolve customer inquiries and operational concerns, and coordinate transportation support services as needed.
Ensure company assets and equipment are maintained, utilized, and accounted for, including radios, scanners, service vehicles, fuel equipment, lot vans, golf carts, wreckers, and lift trucks.
Maintain staging areas, inventory zones, and sale lanes for safe and efficient operations; monitor lot conditions and vehicle damage concerns and work with leadership to resolve issues.
Model safe work practices, ensure compliance with company safety policies and procedures, and partner with Safety leadership on safety and risk-management initiatives.
Enforce company policies, operational standards, and employee conduct expectations while maintaining a respectful and inclusive workplace.
Collaborate with Finance, Human Resources, Safety, Security, Sales, Reconditioning, and Market support teams to drive operational consistency and business success.
Ensure operational processes align with company goals, customer expectations, and service commitments, and maintain quality, cost, and delivery standards.
Perform other duties and special projects as assigned.

Benefits

Flexible paid vacation, subject to job duties and company needs.
Seven paid holidays per calendar year.
Up to 160 hours of paid wellness time annually for the employee’s or family members’ wellness.
Bereavement leave.
Time off to vote.
Jury duty leave.
Volunteer time off.
Military leave.
Parental leave.
Benefits for eligible employees may include medical, dental, and vision insurance; 401(k) retirement planning; and paid days off, including sick leave and flexible vacation or wellness days.