Manager, Logistics - Fort Monmouth

Netflix•, NJ

7d•$181,000 - $323,000

About The Position

Netflix is seeking an experienced Logistics Manager to oversee studio logistics and lead shipping and receiving operations at Netflix Studios Fort Monmouth, its East Coast flagship hub. The role includes leading the Shipping and Receiving team, optimizing operations through strategic planning and standard operating procedures, and ensuring accurate, timely handling of mail, packages, and freight. The manager will coordinate with production schedules, vendors, carriers, and internal stakeholders, while overseeing operational billing reconciliation and performance metrics. The position calls for a proactive, flexible, organized leader with strong judgment, communication, people-management, and customer-service skills in a demanding, fast-moving environment.

Requirements

At least 5 years of experience in a supervisory or managerial role within a shipping and receiving environment.
Demonstrated ability to lead and manage a team and ensure operational excellence.
Familiarity with USPS, UPS, DHL, and FedEx shipping and receiving platforms.
Proficiency with internal package tracking systems and accurate record keeping.
Strong logistics knowledge and ability to develop and execute strategic plans to optimize shipping and receiving operations.
Experience developing logistics standard operating procedures and best practices.
Excellent communication skills and ability to build relationships with vendors and internal stakeholders.
Ability to provide outstanding customer service and resolve customer needs effectively.
Strong analytical and troubleshooting skills, with sound decision-making ability.
Flexibility and adaptability to perform additional duties as needed.
Ability to exercise discretion and maintain confidentiality with sensitive information.
Proficiency in Google Workspace, including Docs, Sheets, Gmail, and Drive.
Practical experience operating forklifts and familiarity with industry-standard safety protocols.

Responsibilities

Build and lead the Shipping and Receiving team, developing and executing a strategic plan to optimize operations.
Develop and implement best practices and standard operating procedures for logistics.
Build and maintain strong relationships with shipping and receiving vendors.
Oversee the receipt, sorting, and delivery of mail and packages within established time frames and service standards.
Coordinate messenger services and deliveries.
Provide customer service by identifying solutions for mailing and shipping needs.
Perform general clerical duties, including ordering supplies, placing equipment service calls, filing, record keeping, and photocopying.
Prepare and ship freight; handle domestic and international mailings; and confirm documentation requirements.
Process incoming and outgoing USPS, UPS, DHL, and FedEx packages using appropriate systems and tools.
Maintain accountability through an internal package tracking system, with accurate records and customer signatures for received packages.
Organize and maintain mail and packages for efficient retrieval, delivery, and shipment.
Prepare daily and monthly reports as needed and perform other duties supporting studio operations.
Align studio logistics and shipping and receiving workflows with active film, television, and commercial production schedules.
Manage shipping and receiving vendor relationships, freight carriers, service level agreements, and operational billing reconciliation.
Establish and track key performance indicators, including on-time delivery rates, package processing times, and freight cost efficiencies.