Manager, Litigation Operations - Bodily Injury

USAA•Lancaster, PA

1d•$103,450 - $197,730•Hybrid

About The Position

As a dedicated Manager of Litigation Operations, you will manage a team of assigned litigation professionals who directly handle active litigation against members. You will oversee workflow and administration of litigated cases, employee technical-skill and business-acumen development, and performance evaluation. You will provide high-level technical advice and supervision on litigated cases and ensure concierge-level member service through appropriate expectations, proactive communication, advice, and empathy while defending members in active lawsuits. You will build litigation and trial strategies with your teams to drive outcomes for each case in accordance with the overall Claims Litigation Strategy and P&C Claims business objectives. The role is accountable for operational risk management, portfolio- and case-level litigation management, and adherence to regulatory compliance training, policies, and procedures. It specializes in Mid-Atlantic auto litigation claims in North Carolina, Virginia, Maryland, Delaware, and the District of Columbia. The work environment is flexible, with four days per week in the office. The position can be based in the Chesapeake, Virginia, or Tampa, Florida, office. Relocation assistance is not available.

Requirements

Bachelor’s degree, or four years of relevant education and/or experience.
Six years of operational or military experience, including at least four years of P&C experience handling complex casualty claims.
Two years of direct claims litigation handling experience.
Two years of direct team lead, supervisory, or management experience.
Demonstrated experience developing litigation strategy, negotiating, and settling complex P&C claims, including large-loss auto, property, and commercial claims, while minimizing litigation exposure.
Demonstrated knowledge of P&C policies and applying case law and state laws and regulations, including claims and claims-litigation regulatory compliance by venue and jurisdiction.
Demonstrated ability to build rapport and successful relationships with vendor law firms.
Excellent verbal and written communication skills, including communications to executive management.

Nice To Haves

At least two years directly leading litigation strategy for third-party injury claims, including auto large-loss bodily injury (BI) and uninsured motorist (UIM).
Direct leadership experience, preferably over a Claims Auto Injury or Litigation team.
Experience applying advanced knowledge in partnership with Claims Operations to guide complex claim settlements that mitigate litigation risk.
Experience developing and delivering targeted coaching at all levels within Litigation and Injury Operations to improve lawsuit avoidance and litigation strategies.
Demonstrated experience providing guidance to team members on escalated complex claim issues.
Experience overseeing quality claim handling according to claims best practices.
Customer-centric leadership.
US military experience through military service or as a military spouse/domestic partner.

Responsibilities

Deliver operational litigation results, including appropriate management of external legal expense, assigned defense counsel, case quality, and member service.
Use knowledge of trial strategy, case law, and jurisdictional trends to identify strategic resolution tracks, including recommending cases for trial.
Manage a team of claims litigation professionals; assign cases to litigation managers and defense counsel and ensure quality, accuracy, and timeliness in handling litigation under applicable USAA Auto, Property, and Small Business Insurance contracts.
Use data analytics in partnership with actuarial and analytics teams and Claims Operations leaders to report on team health, drive business results, manage litigation risk exposure, and support appropriate leadership oversight and alignment with business objectives.
Within authority limits, analyze and help support, investigate, negotiate, and resolve the highest-severity and most complex claims.
Analyze team members’ proposed litigation strategies, including Requests for Authority; review cases, create action plans, and participate in case authority and strategy conferences.
Manage relationships with USAA Staff Counsel, Panel Counsel, and internal business partners to develop strategic litigation plans for team portfolios and individual cases throughout all stages of litigation.
Partner with counsel on the impact of new case law, emerging jurisdictional trends, and changes in the legal environment.
Review, audit, and approve legal expenses and fees, escalating matters as appropriate.
Ensure litigation documentation records are current, timely, and complete across the team.
Develop, communicate, and train employees on new and revised policies and procedures to support compliance with USAA standards, functional goals, and excellent member service.
Recruit, develop, retain, coach, support, and manage team performance; lead ongoing managerial activities.
Ensure business risks are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.