Manager, Litigation Operations - Bodily Injury

USAA•Cva, VA

1d•Hybrid

About The Position

USAA is hiring a Manager of Litigation Operations to lead a team of professionals handling active litigation against members. The manager oversees case workflow and administration, employee development and performance, and provides high-level technical advice and supervision on litigated cases. This role is accountable for delivering concierge-level member service and developing litigation and trial strategies that support the Claims Litigation Strategy and P&C Claims business objectives. It also oversees operational risk management, litigation portfolio and case management, and regulatory compliance. The role specializes in Mid-Atlantic auto litigation claims in North Carolina, Virginia, Maryland, Delaware, and the District of Columbia. The work environment is flexible but requires working in the office four days per week. The position is based in either Chesapeake, Virginia, or Tampa, Florida; relocation assistance is not available. USAA does not provide visa sponsorship for this role.

Requirements

Bachelor's degree, or four years of relevant education and/or experience.
Six years of operational or military experience, including at least four years of P&C experience handling complex casualty claims.
Two years of direct claims litigation handling experience.
Two years of direct team lead, supervisory, or management experience.
Demonstrated experience developing litigation strategy, negotiating, and settling complex P&C claims, including large-loss auto, property, and commercial claims, while minimizing litigation exposure.
Demonstrated knowledge of P&C policies and applying case law and state laws and regulations, including claims and claims-litigation regulatory compliance by venue and jurisdiction.
Demonstrated ability to build rapport and successful relationships with vendor law firms.
Excellent verbal and written communication skills, including communication with executive management.

Nice To Haves

Two or more years directly leading litigation strategy for third-party injury claims, including auto large-loss bodily injury or uninsured motorist claims.
Direct leadership experience, preferably leading a Claims Auto Injury or Litigation team.
Experience applying advanced knowledge to partner with Claims Operations and guide complex claim settlements that mitigate litigation risk.
Experience developing and delivering targeted coaching across Litigation and Injury Operations to improve lawsuit avoidance and litigation strategies.
Demonstrated experience guiding team members on escalated complex claims issues.
Experience overseeing quality claim handling according to claims best practices.
Customer-centric leadership.
U.S. military experience through military service or as a military spouse/domestic partner.

Responsibilities

Deliver operational litigation results, including managing external legal expenses, assigned defense counsel, case quality, and member service.
Use trial strategy, case law, and jurisdictional trends to identify appropriate resolution strategies, including recommending cases for trial.
Manage a team of claims litigation professionals, assign cases to litigation managers and defense counsel, and ensure litigation work is high-quality, accurate, and timely under applicable insurance contracts.
Partner with actuarial, analytics, and Claims Operations teams to report on team health, drive results, manage litigation risk exposure, and support leadership oversight and alignment with business objectives.
Within the position's authority, analyze, investigate, negotiate, and resolve high-severity or complex claims.
Review team members' proposed litigation strategies and Requests for Authority; create action plans for, review, and participate in case authority and strategy conferences.
Manage relationships with USAA Staff Counsel, Panel Counsel, and internal business partners to develop strategic litigation plans throughout all stages of litigation.
Partner with counsel on the impact of new case law, jurisdictional trends, and changes in the legal environment.
Review, audit, and approve legal expenses and fees, escalating matters as appropriate.
Ensure litigation documentation is current, timely, and complete across the team.
Develop, communicate, and train employees on new and revised policies and procedures to promote compliance, functional performance, and excellent member service.
Recruit, develop, retain, coach, support, and manage team performance.
Identify, measure, monitor, and control risks associated with business activities in accordance with risk and compliance policies and procedures.