Manager, Listing Partner

Opendoor•Tempe, AZ

1d•Onsite

About The Position

The Manager, Listing Partner leads a team of licensed Listing Partners who serve as the primary point of contact for buyers’ agents from offer through close on Opendoor-owned resale homes. The manager is accountable for market-level sales and customer experience targets, coaching the team on negotiation, pipeline management, and escalation practices while working with cross-functional partners to improve the resale process. This role will build the Tempe, Arizona Listing Partner team, culture, and operating systems from the ground up. It requires leading in a fast-moving environment where products, tools, and policies evolve, and providing the team with stability, clear direction, and sustained performance through change. The Manager will oversee team performance and development, operational execution, complex negotiations and escalations, cross-functional initiatives, hiring and training, licensing compliance, and the creation of an in-office culture connected to the existing Phoenix team. The role is based at a talent hub and requires in-office work five days per week, with required attendance Monday, Tuesday, Thursday, and Friday. The manager should be comfortable flexing to support peak periods, including occasional evenings and weekends.

Requirements

3–5+ years of experience in residential real estate, sales, or transaction management, including meaningful experience in a high-volume, metrics-driven environment.
1–3+ years of people-management experience leading sales or account-management teams.
Demonstrated experience managing teams through organizational or systems change, including communicating the rationale, addressing resistance, and maintaining accountability.
Active, unrestricted real estate salesperson or broker license in at least one U.S. state, or ability to obtain one within a defined timeline.
Comfort operating within brokerage, MLS, and state regulatory requirements.
Ability to coach on negotiation, pipeline discipline, and customer and agent communication.
Excellent written and verbal communication skills.
Strong analytical skills, including diagnosing performance root causes across a multi-metric scorecard and building and reading dashboards in QuickSight or equivalent BI tools.
Comfort working in-office where required and flexing to support peak periods, including occasional evenings and weekends.
Bias toward action, ownership, and continuous improvement.
Ability to build consistency across in-office and distributed sub-teams and hold both to a high standard without creating a two-tier culture.

Nice To Haves

Experience building or refining AI workflows for a sales team.

Responsibilities

Lead, coach, and develop Listing Partners to meet sales, operational, and customer experience scorecard targets.
Conduct regular one-on-ones, call reviews, and file audits; provide actionable feedback and document development areas.
Manage performance, including goal setting, calibration inputs, performance reviews, and formal performance plans when needed.
Use AI-generated call scores and conversation analytics as inputs to proactive, data-driven coaching.
Ensure consistent adherence to the Resale playbook, including CITY/CRM hygiene, transaction coordinator workflows, escalation pathways, and coverage processes.
Monitor dashboards and scorecards to identify risks and drive corrective action.
Establish and maintain operating rhythms such as team meetings, business reviews, leaderboards, and audits.
Drive adoption of Title, Armadillo, and Lower Mortgage attach programs, including coaching on offer-entry procedures and buyer activation messaging.
Represent Listing Partner workflow needs in the CRM migration and communicate the transition to the team while driving adoption without disrupting performance.
Identify workflows where AI or automation could reduce handle time, improve consistency, or surface risk, and partner with Tooling/Product to pilot and scale solutions.
Lead the team through CRM, AI workflow, pricing policy, and product changes while maintaining performance cadence and translating ambiguity into clear next steps.
Serve as an escalation point for complex negotiations, including multi-offer scenarios, low appraisals, LRRs, BRN edge cases, and legal- or reputation-sensitive issues.
Coach Listing Partners on offers and counters, setting buyer-agent expectations, and when and how to escalate issues with clear recommendations.
Partner with Pricing, Homes, Title & Escrow, Brokerage, CX, and Tooling/Product to identify recurring issues and data-backed workflow or policy improvements.
Pilot new processes and drive adoption across the team; represent the Listing Partner perspective in cross-functional forums with examples and data.
Hire, onboard, and ramp new Listing Partners through structured training, 30/60/90-day plans, shadowing, and workflow certification.
Run structured training programs for two consecutive Listing Partner classes while maintaining pipeline oversight.
Foster a high-accountability, high-support culture that celebrates wins, learns from misses, and embraces change.
Partner with Brokerage and licensing teams to maintain direct reports’ good standing and compliance with licensing, MLS participation, and brokerage policy.
Build the Tempe office culture, team norms, escalation rhythms, call standards, and in-office identity, while maintaining consistency with the Phoenix office team.