Manager - Consumer and Commercial Lending Compliance

UFCU•Austin, TX

13d•Hybrid

About The Position

The Manager, Lending Compliance leads compliance and quality control professionals in supporting UFCU’s adherence to applicable laws, regulations, internal requirements, and risk standards through implementation and continuous improvement of the compliance management program. The role partners with business and functional leaders across the credit union to evaluate regulatory changes, translate requirements into practical updates to products, services, practices, policies, and processes, and support change management while minimizing disruption to operations and the member experience. The manager provides strategic guidance, oversight, and consultative support to help UFCU manage compliance risk while advancing organizational priorities and serving members responsibly. UFCU is a credit union founded in 1936 that serves members throughout Texas and beyond. Its stated purpose is empowering members to achieve financial success and build brighter futures. Its values include being purposefully member-obsessed, reimagining possibilities, and pursuing performance excellence rooted in unwavering integrity. This hybrid position requires frequent work onsite at UFCU Plaza in Austin, Texas. It may involve periodic stressful conditions and may occasionally require an adjusted work schedule, overtime, and evening or weekend hours. The role includes public contact and requires appropriate professional appearance. Frequent computer use at a workstation may last up to two hours at a time; the work environment is usually moderately noisy.

Requirements

Bachelor’s degree, or four years of relevant experience substituted for the degree.
At least five years of compliance experience in financial services, including substantial specialization in either mortgage compliance or consumer lending compliance.
At least three years of demonstrated management and supervisory leadership experience developing and leading teams with direct or indirect reporting relationships.
Advanced knowledge of federal and state compliance requirements applicable to credit unions and financial services, with specialization in mortgage compliance or consumer lending compliance.
For mortgage specialization: knowledge of residential real estate lending requirements, disclosures, documentation, and servicing.
For consumer lending specialization: knowledge of consumer credit products, disclosures, servicing, and collections.
Strong knowledge of compliance management systems, including regulatory change management, risk assessment, monitoring and testing, complaint and issue management, remediation, policy development, and examination or audit support.
Strong project management and organizational skills, attention to detail, and ability to manage competing priorities and deadlines.
Strong interpersonal, listening, collaboration, verbal communication, and written communication skills.
Strong analytical, evaluative, and problem-solving skills, including the ability to develop practical and innovative solutions.
Ability to safeguard confidential information and exercise sound judgment when handling sensitive matters.
Ability to lead individual and team responsibilities while improving processes, productivity, and results.
Ability to evaluate complex information, identify risk, make well-reasoned decisions, and clearly communicate recommendations.
Must be bondable.

Nice To Haves

Master’s degree in a relevant field.
Experience working in a credit union and/or within the financial services industry.
Certified Regulatory Compliance Manager, Certified Mortgage Compliance Professional, NAFCU Certified Compliance Officer, or another relevant compliance certification aligned with mortgage or consumer lending compliance.

Responsibilities

Lead, coach, and develop compliance and quality control employees, setting performance expectations and supporting career growth, accountability, communication of findings, and recommendations.
Oversee team priorities and responsibilities to ensure timely completion of monitoring, testing, reporting, issue management, and other compliance management program activities.
Build a high-performing team that reflects UFCU’s culture and leadership standards, transparent communication, continuous improvement, innovation, and operational excellence.
Lead compliance management and regulatory change activities by staying current on applicable requirements, assessing risk, and translating legal, regulatory, and internal standards into practical policies, procedures, controls, and business guidance.
Oversee risk-based monitoring, testing, and analysis of products, services, practices, records, disclosures, complaints, findings, and compliance data to identify emerging risks, support fair and consistent member outcomes, and inform corrective action.
Serve as a primary compliance liaison and trusted advisor to business and functional leaders, regulators, examiners, internal auditors, and other stakeholders; communicate regulatory developments, compliance performance, member impact, and recommendations.
Coordinate examination, audit, and internal testing activities, including information requests, action plans, issue resolution, and sustainable remediation of findings.
Provide timely research, guidance, and resolution for escalated compliance matters, using compliance technology, legal and third-party resources, and subject matter expertise.
Review member- and public-facing communications, advertising, and marketing materials for compliance with applicable requirements and UFCU standards.
Build cross-functional relationships that influence sound, risk-based decisions, improve processes, and advance organizational and member-focused goals.