Manager - Consumer and Commercial Lending Compliance

UFCU Main•Austin, TX

13d•Hybrid

About The Position

The Manager, Lending Compliance leads compliance and quality control professionals in supporting UFCU’s adherence to applicable laws, regulations, internal requirements, and risk standards through implementation and continuous improvement of its compliance management program. The role partners with business and functional leaders to evaluate regulatory changes and translate requirements into practical updates to products, services, practices, policies, and processes, supporting effective change management with minimal disruption to operations and the member experience. The manager provides strategic guidance, oversight, and consultative support to help UFCU manage compliance risk while advancing organizational priorities and serving members responsibly. UFCU is a credit union founded in 1936 that serves members throughout Texas and beyond. Its purpose is to empower members to achieve financial success and build brighter futures. Its values include being purposefully member-obsessed, reimagining possibilities, and pursuing performance excellence rooted in unwavering integrity. The position leads and develops compliance and quality control employees; oversees monitoring, testing, reporting, issue management, and related program activities; and provides compliance oversight and advice across the organization. It serves as a liaison to business leaders, regulators, examiners, auditors, and other stakeholders, and coordinates examinations, audits, information requests, action plans, issue resolution, and remediation. The manager also researches and resolves escalated compliance matters, reviews member- and public-facing communications and marketing for compliance, and builds cross-functional relationships to support sound risk-based decisions and member-focused goals. This is a hybrid position requiring frequent onsite work at UFCU Plaza in Austin, Texas. The role may involve periodic stressful conditions, occasional adjusted schedules, overtime, and evening or weekend hours. It is a public-contact position requiring an appropriate professional appearance.

Requirements

Bachelor’s degree, or four years of relevant experience substituted for the degree.
At least five years of financial-services compliance experience, including substantial specialization in either mortgage compliance or consumer lending compliance.
At least three years of demonstrated management and supervisory leadership experience developing and leading teams with direct or indirect reporting relationships.
Advanced knowledge of regulatory compliance principles and practices, including requirements applicable to the candidate’s area of specialization.
Advanced knowledge of federal and state compliance requirements applicable to credit unions and financial services.
Strong knowledge of compliance management systems, including regulatory change management, risk assessment, monitoring and testing, complaint and issue management, remediation, policy development, and examination or audit support.
Strong project management and organizational skills, attention to detail, and ability to manage competing priorities and deadlines.
Strong interpersonal, listening, collaboration, verbal communication, and written communication skills.
Strong analytical, evaluative, and problem-solving skills, including ability to develop practical and innovative solutions.
Ability to safeguard confidential information and exercise sound judgment with sensitive matters.
Ability to lead individual and team responsibilities while improving processes, productivity, and results.
Ability to evaluate complex information, identify risk, make well-reasoned decisions, and clearly communicate recommendations.
Must be bondable.

Nice To Haves

Master’s degree in a relevant field.
Experience working in a credit union and/or within the financial services industry.
Certified Regulatory Compliance Manager, Certified Mortgage Compliance Professional, NAFCU Certified Compliance Officer, or another relevant certification aligned with mortgage or consumer lending compliance.
Mortgage compliance specialization, including residential real estate lending requirements, disclosures, documentation, and servicing.
Consumer lending compliance specialization, including consumer credit products, disclosures, servicing, and collections.

Responsibilities

Lead, coach, and develop compliance and quality control employees, setting performance expectations and supporting career growth, accountability, and effective communication.
Oversee team priorities and responsibilities to ensure timely monitoring, testing, reporting, issue management, and other compliance management program activities.
Build a high-performing team that reflects UFCU’s culture, leadership standards, transparent communication, continuous improvement, innovation, and operational excellence.
Lead compliance management and regulatory change activities by monitoring requirements, assessing risk, and translating legal, regulatory, and internal standards into practical policies, procedures, controls, and business guidance.
Oversee risk-based monitoring, testing, and analysis of products, services, practices, records, disclosures, complaints, findings, and compliance data to identify risks, support fair and consistent member outcomes, and inform corrective action.
Serve as a primary compliance liaison and trusted advisor to business and functional leaders, regulators, examiners, internal auditors, and other stakeholders.
Coordinate examination, audit, and internal testing activities, including information requests, action plans, issue resolution, and sustainable remediation of findings.
Research, guide, and resolve escalated compliance matters using compliance technology, legal and third-party resources, and subject matter expertise.
Review member- and public-facing communications, advertising, and marketing materials for compliance with applicable requirements and UFCU standards.
Build cross-functional relationships to influence risk-based decisions, improve processes, and advance organizational and member-focused goals.