Manager, Legal and Recoveries

Fairstone Bank•Toronto, ON

49d•$80,000 - $90,000•Hybrid

About The Position

We are looking for a dynamic and strategic Legal and Recoveries Manager to lead our legal recovery operations with a focus on maximizing charged-off debt recovery while developing a high-performing team. This role blends legal expertise with operational leadership and plays a critical part in driving results, shaping litigation strategy, and building internal capabilities to support long-term organizational success.

Requirements

Licensed Paralegal in good standing with a recognized legal regulatory authority.
Degree or diploma in Paralegal Studies, Legal Administration, Law, or a related discipline.
Minimum 5–7 years of progressive experience in legal recoveries, collections litigation, or financial services law.
Proven leadership experience, with demonstrated success in managing, mentoring, and developing legal or operations teams.
Strong understanding of debt recovery, civil litigation processes, and enforcement strategies.
Strategic mindset with the ability to translate legal complexity into actionable business decisions.
Exceptional interpersonal, communication, and leadership skills.
Highly organized, analytical, and results-driven with a passion for continuous improvement.
Comfortable working in a fast-paced environment managing multiple priorities and stakeholders.

Responsibilities

Lead, coach, and develop a team of Paralegals and legal recovery professionals to deliver legal recovery services.
Foster a culture of accountability, continuous learning, and performance excellence aligned with organizational values.
Identify skill gaps and implement training, mentoring, and professional development initiatives to build internal legal and recovery expertise.
Design and execute recovery strategies that balance legal risk, cost, and return on investment.
Oversee the end-to-end litigation process for active and charged-off accounts, ensuring legal actions are timely, effective, and compliant.
Set and monitor KPIs for recovery performance, case cycle times, and vendor efficiency.
Provide strategic direction on legal recovery actions while ensuring adherence to all regulatory, legal, and ethical standards.
Assess case-level and portfolio-level exposure to inform risk-based decision-making and litigation prioritization.
Maintain integrity, confidentiality, and professionalism in all legal and business practices.
Manage relationships with a network of legal vendors, counsel, and process servers to support litigation and recovery across various jurisdictions.
Monitor external partner performance and ensure alignment with recovery goals, quality standards, and service level expectations.
Continuously refine internal workflows, documentation standards, and legal processes to increase efficiency, consistency, and success rates.
Leverage reporting and analytics to track team performance, recovery outcomes, and to identify areas for process optimization.

Benefits

Award-Winning Culture: We’re proud to be recognized as a Great Place to Work Canada 2025 and one of Montreal’s Top Employers 2025 by Canada’s Top 100 Employers.
Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.
Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.
Compensation Package: Competitive base salary plus an annual incentive bonus tied to performance.
Comprehensive Benefits: Robust health and dental coverage through Manulife, as well as virtual healthcare through Dialogue.
Future-Ready Savings: Group Retirement Savings Plan with up to 7% employer match.
Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.
On-Site Fitness: Gym access at our London and Montreal offices.
Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.
Family Support: Parental leave top-up program to help you during life’s big moments.
Community Impact: One paid volunteer day to give back to causes that matter to you.