Manager, Learning & Certification, Pinterest Academy

Pinterest•San Francisco, CA

2d•Hybrid

About The Position

Pinterest Academy is seeking a Learning & Certification Program Manager to lead the design, development, and execution of high-impact learning and certification experiences for advertisers and agencies globally. This is a people management role, responsible for inspiring a team of instructional designers, overseeing a diverse portfolio that includes eLearning, certifications, webinars, video tutorials, and in-person training. You’ll work cross-functionally to identify learning needs, set strategic direction, and ensure our programs reflect best-in-class instructional design, industry trends, and business goals. This is a highly cross-functional role with key stakeholders in product marketing, sales, learning & development, and IT. This position will serve as a thought partner and subject matter expert within the business marketing team, driving tremendous impact alongside a small and scrappy team.

Requirements

10+ years of experience in instructional design, learning & development, or certification program management, with at least 2 years in a people management role.
Proven experience building and launching external eLearning and certification programs, ideally within ad tech, digital media, or marketing agency environments.
Expertise in instructional design methodologies, adult learning principles, and eLearning tools (e.g., Evolve, Intellum, Caveon, Asana,,).
Experience designing assessments and certification criteria, as well as managing vendor relationships.
Strong project management skills with the ability to prioritize, pivot, and deliver in a fast-paced, global setting.
Excellent interpersonal, collaboration, and influencing skills to partner across functions and regions.
Strategic and creative thinker who can translate complex topics into engaging, accessible learning experiences.
Bachelor’s degree in a relevant field (e.g., digital advertising, learning design) or equivalent experience.

Responsibilities

Manage, mentor, and grow a team of instructional designers and program managers, fostering a collaborative, innovative, and supportive environment.
Lead the end-to-end design and maintenance of engaging learning and certification programs, including curriculum maps, assessments, and learner-centered content tailored for advertisers and agencies.
Oversee the launch and evolution of certification programs, including exam development, administration, SME engagement, vendor management, and global rollout.
Build and nurture relationships with cross-functional partners in product, sales, engineering, and marketing to ensure training solutions align with business needs and product developments.
Drive continuous improvement using data analysis, learner feedback, and industry best practices.
Stay ahead of trends in instructional design, ad tech, and emerging content creation tools and methods (e.g., AI, gamification,, xAPI), integrating new developments into our strategies.
Ensure the effective management of multiple projects with varying complexity, using strong project management skills to deliver high-quality results on time.
Communicate program requirements, progress, and impact to key stakeholders through exceptional written and verbal communications.
Promote learning and certification programs internally and externally to maximize reach and impact.
Leverage AI tools to personalize learning pathways, automate content creation, analyze learner data, and enhance the effectiveness and scalability of training and certification programs.