Manager Language Access & Interpreter Services, North Chicago area

Advocate Health • Oak Brook, IL

1d • $48 - $71 • Hybrid

About The Position

This leader will be responsible for the North Chicago area and will manage a staff of medical interpreters serving patients, families, and healthcare providers at Advocate Health facilities. The role involves developing and implementing system-wide translation and interpretation systems, ensuring compliance with regulations, participating in strategic planning, and overseeing quality improvement initiatives. The manager will also establish relationships with staff to promote understanding of language services, design activities to publicize these services, develop and monitor budgets, and manage employees, including training, development, and performance evaluations. Additionally, the position requires active participation in safety initiatives and risk mitigation.

Requirements

• Bachelor's Degree (or equivalent knowledge) in Health Care Administration OR Bachelor's Degree in Nursing (or equivalent knowledge).
• Typically requires 5 years of experience in a medical environment performing medical verbal and written interpretation and translation, leading and prioritizing staff work, and acting as a resource to staff on complex cases.
• Includes 1 year of supervisory experience in a medical environment.
• Possesses professional command of bilingual medical terminology, including anatomy and physiology, diagnostic process, treatment, prevention, and health education models.
• Possesses knowledge concerning the ethics of medical interpreting as outlined by the National Council on Interpreting in Healthcare (NCIHC).
• Ability to work in challenging situations to oversee the work of interpreters involved in issues of delivering difficult messages including death and dying.
• Excellent human relations and communication skills necessary.
• Basic computer skills.
• Ability to utilize video interpreting techniques.

Responsibilities

• Provides leadership and assumes accountability for the development and implementation of system-wide translation and interpretation systems.
• Ensures that services are provided in accordance with state and federal regulations, accreditation and compliance requirements, and organizational policy.
• Participates in strategic planning related to the provision of language services throughout the system.
• Provides leadership and accountability for quality monitoring and improvement initiatives related to the provision of translation and interpretation services.
• Establishes and maintains strong working relationships with management, employees, and medical staff to develop their abilities to work with and understand the services available to LEP (Limited English Proficient) and the deaf/hard of hearing.
• Designs activities to improve, promote, and publicize Translation and Interpretation Services within the health system.
• Develops capital and operating budgets in conjunction with the director.
• Monitors budget, analyzes variances, and takes appropriate action.
• Manages activities of employees.
• Facilitates training and continuing education of employees.
• Provides direction and support to subordinate employees to ensure effectiveness and efficiency.
• Selects, trains, develops, and evaluates subordinates and initiates personnel actions in accordance with departmental policies and organization philosophy.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale.

Benefits

• Comprehensive suite of Total Rewards
• Benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager