Manager Language Access & Interpreter Services, Command Center

Advocate Health • Charlotte, NC

1d • $48 - $71 • Remote

About The Position

Responsible for the Language Access Interpreter Services Command Center and teammate scheduling. This role requires leadership experience and is a full-time position with a standard Monday-Friday, 8:00 AM - 5:00 PM schedule. The role is remote, with a preference for candidates located in GA, IL, NC, or WI, though other states may be approved. The position involves managing a team, ensuring compliance with regulations, and contributing to the strategic planning and quality improvement of language services within the health system.

Requirements

• Typically requires 5 years of experience in a medical environment performing medical verbal and written interpretation and translation, leading and prioritizing staff work, and acting as a resource to staff on complex cases.
• Includes 1 year of supervisory experience in a medical environment.
• Bachelor's Degree (or equivalent knowledge) in Health Care Administration OR Bachelor's Degree (or equivalent knowledge) in Nursing
• Possesses professional command of bilingual medical terminology, including anatomy and physiology, diagnostic process, treatment, prevention and health education models.
• Possesses knowledge concerning the ethics of medical interpreting as outlined by the National Council on Interpreting in Healthcare (NCIHC).
• Ability to work in challenging situations to oversee the work of interpreters involved in issues of delivering difficult messages including death and dying.
• Excellent human relations and communication skills are necessary.
• Basic computer skills.
• Ability to utilize video interpreting techniques.

Nice To Haves

• Leadership experience is required for applicants interested in this position.
• Prefer someone located in one of our enterprise states (GA, IL, NC, WI).

Responsibilities

• Provides leadership and assumes accountability for the development and implementation of system-wide translation and interpretation systems.
• Ensures that services are provided in accordance with state and federal regulations, accreditation and compliance requirements, and organizational policy.
• Participates in strategic planning related to the provision of language services throughout system.
• Provides leadership and accountability for quality monitoring and improvement initiatives related to provision of translation and interpretation services.
• Establishes and maintains strong working relationships with management, employees and medical staff to develop their abilities to work with and understand the services available to LEP (Limited English Proficient) and the deaf/hard of hearing.
• Designs activities to improve, promote and publicize Translation and Interpretation Services within the health system.
• Develops capital and operating budgets in conjunction with the director.
• Monitors budget, analyzes variances and takes appropriate action.
• Manages activities of employees. Facilitates training and continuing education of employees.
• Provides direction and support to subordinate employees to ensure effectiveness and efficiency.
• Selects, trains, develops, and evaluates subordinates and initiates personnel actions in accordance with departmental policies and organization philosophy.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs human resources responsibilities for staff which includes coaching on performance, completes performance reviews and overall staff morale.

Benefits

• Comprehensive suite of Total Rewards
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• Base compensation listed within the listed pay range
• Premium pay such as shift, on call, and more
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager