Manager, KYC Operational Procedures and Operational Guidances

TD • Jacksonville, FL

3d • $91,000 - $136,240

About The Position

The KYC Specialist develops and maintains TD’s KYC programs, including frameworks, methodologies, procedures, awareness and monitoring, management reporting, and issue escalation. The role conducts periodic and event-driven KYC due diligence reviews of customers, including targeted reviews under KYC Ops Policy to assess risks.

This is a highly seasoned professional role involving advanced, complex, or high-visibility work. The Manager works autonomously as a lead, guides others, manages end-to-end functional programs, and leads complex cross-functional initiatives. The position interprets business and industry challenges, recommends improvements, ensures work products are fit for purpose and audit/regulator ready, and influences senior stakeholders. It also provides governance, subject matter expertise, AML advice, and operational guidance across KYC programs and related functions.

The position is based in Jacksonville, Florida, and lists 40 hours. The stated pay range is $91,000–$136,240 USD. TD describes a total rewards package that includes base salary and variable compensation or incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition. Training, onboarding, development conversations, an online learning platform, and mentoring programs are also described.

Requirements

• Undergraduate degree or equivalent professional work experience.
• Either 6+ years of direct experience in financial services or similar industries, including fraud, know your customer, anti-money laundering, sanctions screening, or similar roles for new joiners; or 10+ years of experience in an unrelated role involving information fluency, investigation, research, or financial services broadly but not specifically KYC or AML; or, for an internal candidate, a proven track record of excellence through metrics or manager discretion.
• Substantial knowledge and expertise in a complex field and knowledge of broader related areas.
• Ability to lead complex cross-functional teams, projects, and end-to-end functional programs.
• Ability to analyze complex problems, exercise judgment, develop solutions, and recommend improvements.
• Ability to communicate difficult concepts in a compelling business context and influence increasingly senior stakeholders.
• Ability to work autonomously as a lead and guide others within the area of expertise.

Responsibilities

• Develop team procedures and governance processes; advise teams on changes and enhancements to enterprise KYC Ops programs and requirements and their impact on the organization and lines of business.
• Work with Financial Crimes Risk Management partners and related groups, including Compliance, Legal, and Risk, to support documentation and reports required by regulators and internal TD groups.
• Assess KYC Ops risks and controls and engage key stakeholders, including lines of business.
• Manage training-exemption governance and reporting processes, and prepare summaries, presentations, briefing notes, and other documentation on KYC Ops program status.
• Represent KYC Ops on internal or external committees and enterprise-wide Regulatory Change Management initiatives as required.
• Provide subject matter expertise and AML advice to business and GAML partners, and interact with organizational control functions.
• Research, analyze, and assess KYC Ops program activities; draw conclusions, make recommendations, and assess program effectiveness.
• Prepare research, analysis, update tools, and support training activities related to risk assessment.
• Create, maintain, and improve process maps and reports; serve as a subject matter expert for specific KYC program processes.
• Support management initiatives related to risk assessment and internal or external examination support.
• Provide high-quality service and advice to business partners and monitor the progress of initiatives and action plans.
• Identify and manage risks, protect organizational interests, and ensure prompt, thorough resolution of escalated non-standard or high-risk issues.
• Lead new or revised product initiatives, advise businesses on KYC Ops requirements, and ensure requirements are included in business project requirements.
• Participate in KYC Ops projects to facilitate and oversee process, system, or practice changes.
• Coordinate with partners and business partners to promote consistent application of KYC Ops programs and standards across the enterprise.
• Ensure KYC Ops programs align with TD’s corporate philosophy, strategic direction, and risk appetite.
• Identify business opportunities, research and recommend enhancements, and develop strategies to implement recommendations.
• Lead relationships with business lines, corporate functions, and control functions to ensure alignment with enterprise and regulatory requirements.
• Lead or contribute as an organizational or subject matter expert to cross-functional and enterprise initiatives, identifying risks and guiding complex situations.
• Comply with internal and external audit and regulatory requirements; support audit and regulatory reviews and provide recommendations and guidance.
• Maintain a culture of risk management and control aligned with the bank’s risk appetite, and participate in responses to regulatory exams and Internal Audit reviews.
• Contribute to a positive, inclusive, and collaborative team environment; share expertise and knowledge, keep colleagues informed, assist and coach others, and participate in development and cross-training activities.
• Domestic travel is occasional; international travel is never.

Benefits

• Base salary and variable compensation/incentive awards, potentially including cash and/or equity incentive awards through an incentive plan.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and access to an online learning platform.
• Reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager