Manager, Knowledge Management Solutions

LinkedIn•Sunnyvale, CA

6d•$115,000 - $186,000•Hybrid

About The Position

The Knowledge Management Solutions (KMS) team at LinkedIn is responsible for creating and delivering self-service content for LinkedIn’s members, customers and employees. The team creates instructional, procedural, and technical content using both traditional and AI-powered methods. This content is made available externally through LinkedIn's help centers, virtual chat assistants, and in-product experiences (including those powered by AI/GAI). Employees also use this content internally through enterprise search systems and CRMs. We are seeking a talented and passionate Manager, Knowledge Management Solutions to join the team responsible for the content strategy and authoring of these self-service resources. This people leader role sits at the center of talent development, team strategy, and execution towards LinkedIn’s self-service strategy. The scope of this role includes interaction with teams in different functions and regions, requiring a strong ability to communicate effectively and understand the different needs of global customers and business partners. As a Manager, Knowledge Management Solutions you will directly manage a team of Content Strategists. You will supervise the efforts of the team to develop content strategies that support multiple lines of business, including ensuring high-quality and high-performing content and driving business partner relationships within your team’s focus areas. Talent is our top priority, and you will be responsible for enabling and coaching your team to drive business results, adapt to change, and innovate. You will work across the team and other functions to ensure long-term scalability and ROI of LinkedIn’s content ecosystem as we transition to AEM Guides and expand AI-driven content creation and self-service experiences.

Requirements

Bachelor’s degree in Journalism, English, Computer Science, or equivalent working experience
8+ years in one or more of the following areas: content strategy, knowledge management, content management, content operations, or technical writing
5+ years of experience in working with enterprise content management systems such as Adobe Experience Manager (AEM) Guides
5+ years of experience in DITA, structured writing, content reuse, and topic-based authoring
5+ years of demonstrated sound analytical, organizational, and project management skills
3+ years in a leadership role, including experience managing, coaching, and developing team members

Nice To Haves

Experience in the content creation and validation process for GAI/AI conversational interfaces and familiarity with prompt engineering principles
Knowledge of content governance frameworks and editorial standards
Experience in forecasting and capacity planning leveraging business data
Strong interpersonal skills, including the ability to build authentic business partnerships across multiple locations and effectively deal with escalations
Demonstrated knowledge of AI-powered content development processes and tooling
Ability to flex and adapt to changing business needs and processes of a fast-paced work environment
Ability to manage multiple projects and priorities, make strong decisions based on LinkedIn values and culture, and demonstrate consistent follow-up.
Expertise in managing cross-functional projects and collaborating with technical and business teams
Experience in stakeholder management and executive communication
Experience defining and tracking performance metrics with strong analytical skills
Experience using data and insights to improve content quality, performance, or operational outcomes
Proficiency in Jira and Confluence
Strong understanding of the content development lifecycle across authoring, publishing, localization, and delivery, including metadata models and information architecture

Responsibilities

Hire, manage, and develop a mid-size team that may span across multiple areas of expertise and/or locations
Partner and work closely with peer managers and cross-functional groups to connect strategy to vision and align team goals, priorities, and roadmap to business needs
Build subject matter expertise for designated line of business(es) and lead the content strategy and content creation efforts that enable us to deliver clear and relevant information to our members and customers for that business
Leverage insights and analytics to guide your team to optimize content performance and lead experimentation to continuously improve outcomes and content quality
Partner with internal and external teams to evolve our content systems at scale, combining structured content, automation, reuse, and AI-assisted workflows across content development and delivery
Own intake, prioritization, and capacity planning across team initiatives
Lead organizational change by evolving team skills and processes to meet emerging needs
Inspire, motivate, and develop productive, effective, high morale teams
Coach and mentor team members to support consistent growth and development of employees’ careers
Model LinkedIn’s culture and values and actively participate in developing a healthy team culture