Director, Knowledge Management

University of Central Florida • Orlando, FL

4d • Onsite

About The Position

The Administration and Finance (A&F) division at the University of Central Florida (UCF) is seeking a Director of Knowledge Management. This role, reporting to the Administration and Finance Chief of Operations, is responsible for developing and implementing a comprehensive knowledge management program for the division. The Director will establish governance, standards, and processes for knowledge creation, maintenance, and sharing, aiming to improve workforce readiness, collaboration, and change adoption. The position requires a strategic thinker with expertise in knowledge management, project management, change leadership, and process improvement, capable of driving adoption in a complex environment.

Requirements

• Bachelor's or Master's degree and 8+ years of relevant experience, including 3+ years of leadership experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).
• All applicants must be authorized to work for any U.S. employer.
• Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Nice To Haves

• Experience leading enterprise-wide or cross-functional programs and initiatives in higher education or a similarly complex institutional environment.
• Experience designing, implementing, or managing a formal knowledge management or content governance program using knowledge management platforms, learning management systems, or AI-enabled tools.
• Experience using project management methodologies and tools (e.g., Microsoft Planner, Asana, or similar) to manage complex, multi-workstream initiatives.
• Experience designing and facilitating training programs or learning experiences for professional staff audiences.
• Experience leading organizational change initiatives, including stakeholder engagement and driving adoption of new processes or systems.
• Master's degree in Organizational Development, Industrial Engineering, Information Systems, Instructional Design, Knowledge Management, or a related discipline.
• Professional certifications such as Lean Six Sigma, Project Management Professional (PMP), Certified Change Management Professional (CCMP), Prosci Change Management Certification, Certified Knowledge Manager (CKM), or similar credentials.

Responsibilities

• Develop and implement a division-wide knowledge management strategy.
• Establish and maintain standards for knowledge creation, organization, and life-cycle management.
• Ensure compliance with policies and accessibility requirements.
• Lead the Knowledge Management Liaison Network to surface needs, support prioritization, and drive communication and adoption.
• Establish and manage an intake and prioritization framework for training and knowledge requests.
• Manage workflow for training and knowledge development efforts from intake through delivery.
• Oversee execution of knowledge management initiatives, including tracking progress, assignments, and deliverables.
• Operationalize knowledge management standards through structured processes, templates, and tools.
• Serve as a liaison between division subject matter experts and UCF IT business analysts.
• Oversee knowledge repositories and platforms, including enterprise systems, websites, and collaboration tools.
• Establish governance for content structure, ownership, and life-cycle management across platforms.
• Enable subject matter experts to manage content through standards, tools, and clear expectations.
• Ensure content accuracy, usability, and accessibility across systems.
• Co-develop and facilitate training programs and onboarding resources.
• Design and support leadership development initiatives.
• Equip Knowledge Management Liaisons and subject matter experts to develop, communicate, and sustain training and knowledge assets.
• Facilitate training delivery and learning sessions.
• Measure and continuously improve training effectiveness.
• Lead and coordinate change enablement to support adoption of knowledge management strategies, training, and process standards.
• Partner with division units and campus stakeholders to align efforts, enhance operational efficiency, and support service excellence.
• Oversee division-wide communications to ensure clarity, consistency, and awareness of priorities and resources.
• Promote collaboration and accountability through clear expectations and cross-unit engagement.

Benefits

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options
• Employee discounts, including tickets to many Orlando attractions
• Education assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Director