Knowledge Management Specialist

EverDriven•Greenwood Village, CO

2d•$60,000 - $70,000•Hybrid

About The Position

EverDriven is the nation’s leading provider of alternative student transportation, partnering with school districts to serve students who need it most—including those experiencing homelessness, living with disabilities, or outside traditional bus routes. Our tech-enabled, human-led model helps remove barriers to learning through safe, reliable transportation. Since 2006, we’ve helped organizations solve complex transportation challenges through strong partnerships, dependable service, and a people-first approach. Guided by integrity, ownership, and collaboration, we move with urgency, lead with data, and never settle. Our success is driven by people who bring curiosity, accountability, and a commitment to continuous growth. Position Summary: We are seeking a highly organized and detail-oriented Knowledge Management Specialist / SOP Creation Specialist to join our Operations team. This role will be responsible for supporting the development, documentation, and maintenance of Standard Operating Procedures (SOPs) as well as ownership of the operations knowledge base platform to enable consistent execution of business processes across the organization. The ideal candidate is a motivated self-starter with strong writing skills, a keen eye for detail, and an interest in operational excellence.

Requirements

Bachelor’s degree in Business Administration, Communications, Operations Management, or related field (or equivalent experience), plus 1–2 years in operations, documentation, or knowledge management.
Demonstrated ability to develop and maintain SOPs, playbooks, process maps, and other structured documentation.
Proficiency with Microsoft Office, Google Workspace, and process mapping tools (e.g., Lucidchart, Visio, Miro); familiarity with project management platforms (e.g., Asana, Jira, Monday.com, Smartsheet).
Proven ability to simplify complex processes through clear written and verbal communication, following style guides or templates.
Strong organizational skills with the ability to manage multiple projects in a fast-paced environment while maintaining attention to detail.

Nice To Haves

Familiarity with knowledge management platforms or content management systems.
Understanding of SOP frameworks, documentation standards, or compliance-driven documentation requirements.
Experience supporting process improvement initiatives or contributing to operational efficiency projects.
Familiarity with taxonomy design and content tagging to improve searchability.
Experience applying version control and governance frameworks (e.g., maintaining approval workflows, audit trails).

Responsibilities

Ownership over drafting, formatting, and updating SOPs to ensure clarity, accuracy, and accessibility.
Support operations leaders in creating and maintaining role-specific playbooks.
Collaborate with the Business Process Improvement team to capture workflows and translate them into structured documentation and process maps.
Maintain version history, approval records, and ensure alignment with compliance and internal standards.
Contribute to building and organizing a centralized repository for SOPs and related operational documents.
Partner with teams across Operations, Sales, Customer Success, and other departments to ensure procedures reflect best practices.
Gather user feedback and recommend enhancements to the Business process Improvement team to streamline and optimize documented processes.