Manager Key Accounts

NYPA • White Plains, NY

1d • Onsite

About The Position

Applies knowledge of market needs, business development, and customer service to provide compelling products, value propositions and excellent service to NYPA customers. Engages in customer strategy planning and retention strategies. Develops new products to meet customer needs, aligns with the organization for implementation, and manages P&L. Forges strategic business relationship with NYPA customers to promote organizational awareness, profitable business, and clean energy solutions. Leverages knowledge of energy industry and market trends to enable customers make informed decision, anticipate their needs, and provide optimal solutions. Uses data analytics to review/report on customer retention, enhance relationship with high value clients and identify new business opportunities. Develops medium to long-range sales plans and prepares strategies to protect, grow, and diversify the relationship with a defined group of existing customers. Identifies and manages interactions with assigned group of existing customers to identify cross/up and repeat sales opportunities. Resolves problems and ensures customers receive high quality customer service and develops client retention and growth plans and strategies for developing profitable business with assigned accounts. Reviews and reports on customer retention, business opportunity and market trends. Leads staff to help resolve day-to-day key account management issues that arise in the various customer segments. Inform Sr. Management of any issues that deserve attention from Sr. or Executive Management. Manages staff on utilizing NYPA’s various power supply and grant programs that help customers throughout the state. Works with staff to ensure customers are meeting all contractual requirements such as energy efficiency audits, job/capital investment commitments, power utilization, contract extension process, etc. Represent NYPA at local government, business stakeholder, muni/coop association, economic development, and customer meetings. Lead and manage team including performance reviews, salary administration, succession planning and resource balancing Manage the execution of formal power supply and energy services contracts. Ensure that customers are on track to achieve their goals and develop metrics to measure success. Create and facilitate regular forums for the sharing of information including customer needs and key strategic planning. As applicable, actively manage performance in terms of business lead opportunities and sales cycle status reporting as the basis for reporting, outcome metrics, and forecasting. Advocate for the customer and advise senior management on current trends, issues, or customer challenges and makes recommendations to address and resolve them.

Requirements

• Bachelor’s degree required.
• Minimum of 5 years energy experience with specific emphasis on customer engagement/account management is required.

Nice To Haves

• Bachelor’s Degree in Business Administration, Marketing, Finance, Engineering is preferred.
• New economic business development experience is preferred
• Prior management/supervisory experience preferred

Responsibilities

• Leads staff to help resolve day-to-day key account management issues that arise in the various customer segments.
• Inform Sr. Management of any issues that deserve attention from Sr. or Executive Management.
• Manages staff on utilizing NYPA’s various power supply and grant programs that help customers throughout the state.
• Works with staff to ensure customers are meeting all contractual requirements such as energy efficiency audits, job/capital investment commitments, power utilization, contract extension process, etc.
• Represent NYPA at local government, business stakeholder, muni/coop association, economic development, and customer meetings.
• Lead and manage team including performance reviews, salary administration, succession planning and resource balancing
• Manage the execution of formal power supply and energy services contracts.
• Ensure that customers are on track to achieve their goals and develop metrics to measure success.
• Create and facilitate regular forums for the sharing of information including customer needs and key strategic planning.
• As applicable, actively manage performance in terms of business lead opportunities and sales cycle status reporting as the basis for reporting, outcome metrics, and forecasting.
• Advocate for the customer and advise senior management on current trends, issues, or customer challenges and makes recommendations to address and resolve them.

Benefits

• The New York Power Authority and Canal Corporation believes that diversity, equity, and inclusion drive our success, and we encourage women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents and veterans to apply.
• As an equal opportunity employer, NYPA/Canals is committed to building inclusive, innovative work environments with employees who reflect communities across New York and enthusiastically serve them.
• We proudly celebrate diversity and do not discriminate based on race/color, creed/religion, national origin, citizenship or immigration status, age, disability, military status, gender/sex, sexual orientation, gender identity/expression, pregnancy and related conditions, familial/marital status, domestic violence victim status, predisposing genetic characteristics, arrest/criminal conviction record or any other category protected by law.
• NYPA/Canals will also provide reasonable accommodations during the hiring process related to candidates’ disabilities, pregnancy-related conditions, religious observances/practices and/or domestic violence concerns.
• To request an accommodation, please email [email protected] .

What This Job Offers

• Job Type: Full-time
• Career Level: Manager