Key Accounts Manager

Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes • Nashville, TN

2d • Remote

About The Position

Meet Vestis®: For the People Who Make It All Work
At Vestis®, we provide uniforms, workplace supplies, and professional cleaning that help businesses simplify their workday and keep their teams safe, confident, and focused on what matters most. More than a provider, we are a partner in productivity, trusted to keep you running.
Join us and build a career supporting the people who make it all work.
This role is remote in the Southeastern US covering the following territories:
Tennessee;
Kentucky;
North Carolina;
South Carolina;
Virginia;
West Virginia

Requirements

• A minimum of three years successful experience in a Vestis direct customer facing role including: Sales and/or Operations.

Nice To Haves

• A Bachelor's Degree in Business is preferred but not required.

Responsibilities

• Creates, builds and maintains positive business relationships with existing and assigned Vestis customers.
• Positions Vestis as the market leader and total solutions provider in uniform, dust control services to Vestis’ existing Regional, Multi-Location, and Single Location Strategic Accounts.
• Ensures world class customer service.
• Tracks all contract expiration dates (CXDs), manages the renewal process, develops and implements renewal plans, and provides timely progress reports for assigned accounts.
• Analyzes reports and present during operating reviews the status of new and lost business, as well as shrinkage or growth within existing assigned account portfolio on a monthly basis.
• Provides inventory reports, wearer reports, damage/loss reports, and all other special requests from the Primary Customer Contacts as requested.
• Manages and notifies the Vestis Sales Organization and Operations of contract expiration dates (CXDs) of Key Account locations currently under contract with competitors to implement timely sales activities. Provide timely progress reports.
• Will provide timely follow up to customer headquarters as requested.
• Maintains negotiating and discounting authority with assigned customers, including the establishment of pricing for products, for which KAM may engage in competitive pricing research.
• Resolves account issues with regard to delivery, installation, credit and collections matters, product replacements, returns, and account history questions.
• Works extensively with internal departments to coordinate the management of the accounts, including working with Supply Chain, Operations, Production, Credit/Collections and Marketing.
• Performs other duties as assigned or requested.
• Develop and implement strategies to increase sales and profits from existing Regional, Multi-Location, and Single Location Strategic Accounts.
• Should be able to identify and implement actions to grow margin while identifying process, and cost improvement plans (which may include price increases) for customers.
• Develop and coordinate sales presentations, business reviews, etc.
• Build strong relationships with the market center operations teams and corporate support staff.
• Fully comply with Vestis’ Contract Renewal policies and procedures
• Support an environment of continuous mutually beneficial improvements by making suggestions and implementing beneficial change where possible
• Coordinates communication with MC operations and Field Sales to present new account implementation plans and/or identify and resolve service needs for customers as necessary.
• Utilizes SalesForce.com to manage assigned accounts and maximize account build out and visibility.

Benefits

• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
• Know Your Rights notice from the Department of Labor
• Reasonable Accommodations and the Online Application Process

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree