Manager - Janitorial Services FT

Goodwill San Antonio•San Antonio, TX

15d•$50,074 - $60,000•Onsite

About The Position

The Manager - Janitorial Services supports Goodwill Industries of San Antonio by performing and managing general cleaning duties and staff across retail, office, and warehouse locations. The manager supervises the janitorial team and provides training and support to janitorial and retail staff at other locations, ensuring that cleaning meets company standards. Responsibilities include developing employee schedules, overseeing daily work, managing cleaning equipment and supply inventories, assisting with administrative tasks such as payroll, and ensuring compliance with state and federal regulations. The position emphasizes mission-focused, people-centered leadership, safety, ethics, quality, teamwork, employee development, and effective communication. The manager oversees custodians across locations and shifts, regularly visits and inspects sites, submits scheduled audits, manages work orders and related documentation, responds to employee and customer concerns, and adjusts schedules when staffing needs change. The role is based at the Naco location in San Antonio, Texas, with travel to various Goodwill locations. The listed schedule is Monday through Friday, 7:00 AM to 4:00 PM.

Requirements

High school diploma or GED.
At least 1–2 years of supervisory experience.
Proficiency in Microsoft Office applications.
Some experience with work order systems.
Ability to use a computer to produce information and documents.
General janitorial knowledge, including cleaning methods and chemical and equipment use.
Ability to meet the physical requirements of the position, including lifting equipment weighing at least 25 pounds and standing for extended periods.
For positions requiring driving, maintain a valid driver’s license and automobile insurance coverage, and be able to travel as needed when using a personal vehicle for company business.
Exceptional customer service skills.
Excellent written and verbal communication skills.
Strong attention to detail and ability to manage repetitive, ongoing tasks.
Demonstrated ability to mentor and train subordinate employees.
Ability to pass a criminal background check and drug screen.

Nice To Haves

Some college or a bachelor’s degree in management, operations, or a similar field.
3–5 years of experience in facility maintenance or janitorial supervision.
Knowledge of stripping and waxing, buffer use, and carpet extraction.
Bilingual Spanish skills.
Expertise in commercial cleaning equipment and practices.

Responsibilities

Understand and support delivery of Goodwill’s mission services to janitorial team members, collaborating with life skills coaches and Human Resources.
Promote compliance with safety, ethics, and quality standards across operations.
Lead, train, guide, and support employees to encourage continuous learning and improved performance.
Select, train, mentor, and develop employees; build teamwork and support employee growth.
Communicate with employees about Goodwill initiatives, programs, benefits, announcements, goals, expectations, and accountabilities.
Develop and deploy staffing models and scheduling procedures, monitor their effectiveness, and make course corrections.
Protect organizational assets, resources, equipment, and supplies by controlling expenses and maintaining inventory and assets.
Manage and oversee custodians at various locations and shifts.
Visit locations regularly and inspect work to ensure it meets company standards; submit formal audits on schedule.
Manage work orders and verify completed work meets specifications and is properly documented.
Serve as the primary onsite point of contact for janitorial team questions, concerns, and disputes.
Adjust schedules as needed when staff shortages occur.
Attend required meetings and training sessions.
Respond promptly to customer inquiries and take appropriate action.
Ensure team members maintain a neat, professional image and adjust work practices to maintain team efficiency.
Perform hands-on work when the team is short-staffed or behind schedule, as needed.
Perform other duties as assigned.