Manager - Janitorial Services FT (35307)

Goodwill San Antonio•San Antonio, TX

13d

About The Position

This position supports Goodwill Industries of San Antonio by performing and managing general cleaning duties and staff at retail, office, and warehouse locations. The manager supervises the janitorial team and provides training and support to janitorial and retail staff at other locations, ensuring a high standard of cleanliness. The role includes creating employee schedules, overseeing daily tasks, managing cleaning equipment and supply inventories, assisting with administrative work including payroll, and ensuring compliance with state and federal regulations. The position also supports Goodwill’s mission to help change lives through the power of work. The manager leads and develops employees, promotes teamwork and continuous improvement, establishes safety, ethics, and quality standards, and coordinates with life skills coaches and Human Resources. The role includes overseeing custodians across various locations and shifts, regularly inspecting work, submitting formal audits, managing work orders and documentation, responding to employee and customer concerns, and adjusting schedules when staffing shortages arise. The manager also protects organizational resources, communicates Goodwill initiatives and expectations to employees, and may perform hands-on work when needed.

Requirements

High school diploma or GED.
At least 1–2 years of supervisory experience.
Proficiency in Microsoft Office applications.
Some experience with work order systems and using a computer to produce information and documents.
General janitorial knowledge, including cleaning methods and chemical and equipment use.
Ability to meet the physical requirements of the position, including lifting equipment weighing at least 25 pounds and standing for extended periods.
Exceptional customer service skills.
Excellent written and verbal communication skills.
Strong attention to detail and ability to stay ahead of repetitive, ongoing tasks.
A proven track record of mentoring and training subordinate employees.
Ability to pass a criminal background test and drug screen.
For positions requiring driving: maintain a valid driver’s license and automobile insurance coverage, and travel as needed when using a personal vehicle for company business.

Nice To Haves

Some college or a bachelor’s degree in management, operations, or a similar field.
3–5 years of experience in facility maintenance or janitorial supervision.
Knowledge of stripping and waxing, buffer operation, and carpet extraction.
Bilingual Spanish skills.

Responsibilities

Commit to delivering mission services to janitorial team members and collaborate with life skills coaches and Human Resources.
Establish a culture of compliance with safety, ethics, and quality standards.
Provide leadership, training, guidance, and support to promote continuous learning and improved performance.
Select, train, mentor, and develop employees; foster teamwork and focus leadership on people and mission.
Communicate with employees to support engagement, reduce no-call/no-show behavior, and share information about Goodwill initiatives, programs, benefits, goals, expectations, and accountabilities.
Develop and deploy staffing models and scheduling procedures; monitor operations and make course corrections.
Protect organizational assets, resources, equipment, and supplies through expense control, asset maintenance, observation, and corrective action.
Manage and oversee custodians at various locations and shifts.
Visit locations regularly, inspect work, and submit formal audits on a schedule.
Manage work orders and ensure completed work complies with specifications and is properly documented.
Serve as the primary onsite contact for janitorial team questions, concerns, and disputes.
Adjust schedules as needed when staff shortages occur.
Attend meetings and training sessions as required.
Respond promptly to customer inquiries and take appropriate action.
Ensure team members present a neat and professional image and adjust work processes to maintain team efficiency.
Perform hands-on work when the team is short-staffed or behind schedule.
Perform other duties as assigned.